Soleo Communications, Inc.

Other

Daniel E Gallagher

Michael G Thorpe

James J Sonnick

Blake Bookstaff

Richard W Ibbotson

William Consagra-Francis

Bruce VanGelder

Luther Wright

Jason T Nordhaus

Scott M Leubner

A method includes associating an identifier with a plurality of business listings, receiving a first query, generating a second query based at least in part on the first query, the second query including at least one word included in the first query, and selecting a subset of business listings based at least in part on the second query. The method also includes providing the subset of business listings such that the subset of business listings is configured to be displayed in a ranked order. In such methods, the ranked order is based at least in part on respective levels of relatedness between the second query and listings included in the subset of business listings.

Query processing

Calls initiated from disconnected phone numbers and calls initiated from phone numbers that initiate calls to disconnected numbers can be indicative of robocalls. Disconnected numbers and phone numbers that have initiated calls to disconnected numbers are identified and assigned a robocall score that indicates a likelihood that a call initiated from that number is a robocall. A communication network that subscribes to a robocall detection service can request a robocall score associated with an originating number associated with a received call, and then handle the call according to the robocall score.

Robocall detection

A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other internal and external information services to the callers using a business subscriber information service, a white page database service; a yellow pages database service; a business intelligence database service; and/or an Internet search service.

Method and system for providing directory assistance to erroneous telephone calls

A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers using a rule-based expert system service.

A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers using a business subscriber information service, a white page database service; a yellow pages database service; a business intelligence database service; rule-based expert system service; and/or an Internet search service. The directory assistance service accepts fees from advertisers, businesses and providers of the variety of services to refer information to callers.

A system () for controlling telecommunications calls includes a voice XML network gateway () including a voice interpreter module () and a call center server module () association with a telecommunications switch (). The voice interpreter module () receives voice telecommunications signals, and the call center server module () receives call center telecommunications data signals. Interpreting circuitry () interprets the voice telecommunications signals using the voice interpreter module in association speech recognition application (s) (). Call center service providing () means provides call center service in response to the call center telecommunications data signals in association with call center application program(s). Control circuitry () associated with the telecommunications network server () controls the interpreting circuitry () and the call center providing means () in response to the flow of telecommunications calls from the telecommunications switch () according to the capabilities of the at least one speech recognition application () and the at least one call center application program ().

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Fairport, NY, United States of America

Daniel E Gallagher