International Business Machines Corporation

Danae Candace Chu

Zachary Adam Garbow

Timothy Matthew Trifilo

Shruti Gandhi

Clara Chia-Yen Liang

A method, article of manufacture, and apparatus for tracking user interactions comprising receiving a first request associated with a first user, to exchange a communication with a second user about one of a plurality of elements of a web-page, wherein the plurality of elements includes at least one of graphical elements and textual elements; in response to the first request, exchanging a communication between the first user and the second user; capturing the communication; storing an interaction object comprising the communication, wherein storing includes associating the interaction object with the one of the plurality of elements of the web-page; and serving a modified version of the web-page to a third user; wherein the modified version specifies the interaction object being associated with the one of the plurality of elements of the web-page.

Framework for persistent user interactions within web-pages

A method of matching one or more software plug-ins to a user, the method including: defining one or more trigger events based on one or more actions of an application; monitoring a use of the application for the one or more trigger events; generating a suggestion of one or more plug-ins based on the use of the application; and generating a notification including the suggestion.

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San Jose, CA, United States of America

Danae Candace Chu