Micro Focus Lcc

Dan Noter

Yariv Snapir

Emil Shmul

Leonid Reznik

Michael Dikman

Shiran Gabay

Yuri Moshayev

In one implementation, a system for message based information technology service management includes an editor engine to generate a first message that includes a description of a service request, an action engine to add a number of actions to the first message relating to the service request, and a response engine to send a second message to a number of users based on the service request and the number of actions added to the first message.

Message based information technology service management

Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.

Actions for an information technology case

Growing community of inventors

Yehud, Israel

Dan Noter