At&t Intellectual Property I, L.p.

Nuance Communications, Inc.

Dan Melamed

Srinivas Bangalore

Michael J Johnston

Christopher Volinsky

Ann Eileen Skudlark

Jean-Francois Paiement

Sastry Isukapalli

Disclosed herein are systems, methods, and computer-readable storage media for improving speech recognition accuracy using textual context. The method includes retrieving a recorded utterance, capturing text from a device display associated with the spoken dialog and viewed by one party to the recorded utterance, and identifying words in the captured text that are relevant to the recorded utterance. The method further includes adding the identified words to a dynamic language model, and recognizing the recorded utterance using the dynamic language model. The recorded utterance can be a spoken dialog. A time stamp can be assigned to each identified word. The method can include adding identified words to and/or removing identified words from the dynamic language model based on their respective time stamps. A screen scraper can capture text from the device display associated with the recorded utterance. The device display can contain customer service data.

System and method for improving speech recognition accuracy using textual context

A method and apparatus for assigning a mobile device that is unassigned to a user are disclosed. Mobile phone numbers are used as a surrogate for device. For example, the method implemented via a processor obtains the phone number that is unassigned from a list of phone numbers associated with a billing account number, assigns the phone number that is unassigned to the user, wherein the user is selected from among a plurality of users associated with the billing account number, determines a confidence level for the assigning of the phone number that is unassigned to the user, and performs an analysis to provide a service for the user to whom the phone number is assigned.

Method and apparatus for identifying a user of a mobile device

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New York, NY, United States of America

Dan Melamed