Intuit, Inc.

Damian O'Malley

Luis Felipe Cabrera

Amir R Eftekhari

Massimo Mascaro

Yao H Morin

Nankun Huang

Vi Joy Caro

Art Tawanghar

Biometric data is collected to obtain more detailed, connected, and reliable feedback data from users of an interactive software system that has a more empirical and objective basis. The biometric data is then used to create emotional pattern predictive model data representing emotional pattern predictive models associated with users of the interactive software system. The individual emotional pattern predictive models associated with multiple users of the interactive software system are then analyzed and processed to generate emotional pattern profile data for categories of users. These biometric data based predictive models are then used for targeted product diagnosis, targeted interventions, targeted marketing/upsell attempts, and grouping and analysis of feedback and user categories and feedback sources.

Method and system for building and utilizing interactive software system predictive models using biometric data

Growing community of inventors

San Diego, CA, United States of America

Damian O'Malley