American Teleconferencing Services, Ltd.

Other

Soundpath Conferencing Services

Sonolink Communications Systems, LLC

American Teleconferences Services, Ltd.

Dagny Boyd Evans

Boban Mathew

Anne K Bingaman

Thomas John

Alina K Scott

Kesah N Schmitt

Embodiments consistent with the present invention provide an integrated system for conferencing services reporting to support customer billing needs. Systems consistent with the present invention enable a customer to retrieve and use integrated usage data, including data for unbilled conferencing services. Furthermore, systems consistent with the present invention provide an integrated account management interface to enable a customer to retrieve and use account information in real time and to manage a conferencing services account with ease. Still further, systems consistent with the present invention enable a customer to establish multiple levels of security to easily manage multiple users with multiple information needs and responsibilities. Systems consistent with the present invention also provide tools to analyze and track moderator conferencing schedules to enhance accurate timekeeping and billing.

Online reporting tool for conferencing customers

A dynamic reporting tool presents conferencing data to customers in a useful and flexible manner. Customers may customize standard reports using dynamic, comprehensive search criteria. Customers may also create custom ad hoc reports as needed. Furthermore, customers may access unbilled usage data and conduct searches on the unbilled usage data.

Dynamic reporting tool for conferencing customers

A billing data interface provides billing data to customers in an accurate and efficient manner. Billing data is processed to preserve client billing information and to meet a customer's individual data requirements. The billing data may be presented in such a way that the customer may input the billing data directly into its client billing system. The billing data may be processed according to client billing specifications corresponding to a client billing system used by the customer. The processed data may preserve leading zeros, separate client code and matter code into two fields, etc. The resulting data file may be delivered to the customer for entry into the customer's client billing system.

Billing data interface for conferencing customers

A system is described for managing messages, communications and/or documents comprising: a plurality of task agents, each task agent to perform one or more specified message processing actions, document processing actions, and/or communications processing actions on different types of messages, documents and/or communication channels, respectively; and one or more manager agents to coordinate the actions of the plurality of task agents responsive to a plurality of message and/or document processing rules.

Agent architecture employed within an integrated message, document and communication system

A system is described for processing messages and calls comprising: a plurality of filtering modules to apply a corresponding plurality of rule sets in succession to filter incoming and/or outgoing electronic messages and to apply the highest priority rule from among a plurality of rule sets to calls; and a pre-inbox for temporarily storing the calls and/or electronic messages as each of the plurality of rule sets are applied, the calls and/or electronic messages being removed from the pre-inbox and disposed of only after each of the plurality of rule sets have been applied to the calls and/or electronic messages.

Growing community of inventors

Alexandria, VA, United States of America

Dagny Boyd Evans