Cisco Technology, Inc.

Da Lin

Herbert Michael Wildfeuer

Maulik Shah

Mohammed Taher Shaikh

Jing Hu

Farrukh Hassan

Video quality management (VQM) may be provided. First, transmitter metrics corresponding to a video stream may be determined by a transmitting endpoint. The determined transmitter metrics may then be transmitted from the transmitting end point and received by a receiver. The receiver may then determine receiver metrics for a video stream received at the receiver. A quality score may then be determined by the receiver. The quality score may be based on the received transmitter metrics and the determined receiver metrics.

Endpoint information for network VQM

A contact center is provided. The contact center includes a processor; and a memory in communication with the processor. The memory includes computer code executable with the processor. The computer code is configured to place a phone call through a media gateway to a communication device, receive a tone message from the media gateway, the tone message including a call progress event that defines a type of tone that was detected in the audio stream, determine a call treatment as a function of the communication device status, and perform call treatment for the phone call.

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San Leandro, CA, United States of America

Da Lin