United Services Automobile Association (usaa)

D Benjamin Schofield

Heather Hernandez

Systems and methods to provide for social media monitoring and employee social media monitoring are described herein. In one example, a method includes a determining a score associated with a likelihood that a post on a social media network is associated with a trigger event. The post is transmitted to a computing device, based at least on the score. A response to the post is received from the computing device. An indication that the response is approved is received. The response is posted to the social media network, based at least on the indication that the response is approved.

Systems and methods for monitored social media participation

Systems and methods to provide for social media monitoring and employee social media monitoring are described herein. In one example, a system includes a database access engine configured to store a plurality of filtered social media postings; a scoring engine configured to analyze the filtered social media postings to determine a likelihood of a trigger event being associated with the filtered social media postings; a directory service engine, communicatively coupled to a directory service, configured to authenticate an employee and to determine the employee is authorized to respond to social media postings associated with the trigger event; and a social network access engine configured to post a response message from the employee to a social network in response to a first social media posting of the filtered social media postings.

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San Antonio, TX, United States of America

D Benjamin Schofield