International Business Machines Corporation

Cyrus Niltchian

John A Bowers

Andrew J Laforteza

Joseph P Edgar

A method for notifying a system administrator of a storage-system-related problem is disclosed. In one embodiment, such a method includes detecting a problem on a storage system comprising an array of storage drives. The method determines availability of a primary communication system used to notify a system administrator of the problem. In certain embodiments, this includes sending a message through the primary communication system and waiting for a response. In the event the primary communication system is available, the method notifies the system administrator of the problem through the primary communication system. In the event the primary communication system is not available, the method uses an SMS-based communication system to notify the system administrator of the problem. A corresponding system and computer program product are also disclosed.

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Austin, TX, United States of America

Cyrus Niltchian