Nynex Science & Technology, Inc.

Craig Reding

Suzi Levas

Menno Aartsen

Thea Turner

Methods and apparatus for implementing a telephone communication system incorporating pager features are described. In accordance with the present invention, when a call to a system subscriber is received, the subscriber is contacted by the telephone switch which receives the call via the use of a pager message, e.g., using a conventional pager system. If the subscriber has a pager module of the present invention, which receives the pager message directed to the subscriber inserted into an enhanced telephone of the present invention, the pager module will automatically initiate a call to the switch where the waiting call is being held or &ldquo;parked&rdquo;. The automatically placed call will result in a connection between the switch and called party being established over conventional telephone lines. The connection with the switch is thus established automatically in a manner that is transparent to the subscriber. After verifying the identify of the responding party, the calling and called parties are connected. A signal from the contacted switch may be used to cause the enhanced telephone used to establish the connection with the switch to ring thereby signal the receipt of a call to the telephone subscriber. Because the methods and apparatus of the present invention can be implemented using pager technology and land-line telephones, many of the cost, privacy, power consumption, and regional compatibility problems encountered when using current cellular telephones are avoided.

Enhanced telephone communication methods and apparatus incorporating pager features

Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions. The interaction of the automated apparatus of the present invention and a telephone switch involves the use of the assigned operator position identifiers to identify the apparatus of the present invention to the switch as one or more operational operator positions. Once logged in with the telephone switch, the apparatus of the present invention can service calls normally handled by human operators, without the need for a human operator's involvement.

Methods and apparatus for automating the detection, reporting and

Methods and apparatus for automating telecommunications billing operations and reducing operator errors when processing operator assisted telephone calls is disclosed. In accordance with the invention, when an operator assisted telephone call is being serviced, a computer is used to automatically generate default billing charge information, e.g., a default class charge, which is automatically entered unless the operator alters this computer generated information. In addition, the computer provides the operator with messages regarding restrictions which are applicable to the call being processed as well as other useful call processing information. When the operator alters the default class charge, a check is automatically performed to insure that the new class charge is a valid class charge. If the class charge appears to be in error, a message is provided to the operator and the operator is given a chance to alter the class charge information before the call is terminated. In this manner, the present invention insures if the operator fails to enter a class charge, the operator assisted call will be billed at the most frequently billed rate for the particular type of call being serviced. The messages provided to the operator also reduce the risk of the operator performing an unauthorized telephone transaction.

Method and apparatus for automating telecommunications class charging

Methods and apparatus for inputting telephone number information into an operator workstation are described. In accordance with the present invention, telephone number information may be entered as either alphabetic information using, e.g., the alphabetic keys on an IBM compatible keyboard, or as numeric information using the numeric keys on the keyboard or on a standard telephone keypad. When telephone number information is input as alphabetic information, the workstation automatically converts the alphabetic character of e.g., a vanity telephone number such as 'SKYTELL' into the actual numeric 759 8355 which is then used to complete the call. Error checking is performed as part of the data input and conversion process. If an operator attempts to enter the letters Q or Z into a telephone number field or enters a key other than an alphanumeric the input data is rejected and an error message is sent to the operator. The present invention reduces the number of operator errors associated with the servicing of calls involving vanity numbers while at the same time reducing the amount of time required to service the call involving the vanity number.

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Midland Park, NJ, United States of America

Craig Reding