Grape Technology Group, Inc.

Metro One Telecommunications, Inc.

Iovation Inc.

Corvin F Swick

Christopher Alan Huey

Nicholas J Elsey

Jonas S Reyes

Daniel Lulich

Alasdair P Brass

A caller seeks customer service related to the provision of information assistance service whose call is transferred from an information assistance service center to a customer service center. After the customer service center assists the caller with the customer service question, if the caller needs information assistance, the customer service center provides the necessary assistance, without transferring the call back to the information assistance service center. The customer service center may also be able to help connect the caller to the desired destination number. The connection to the destination number, however, is routed through the information assistance service center, not the customer service center, based on data transmitted from the customer service center to the information assistance service center.

Technique for assisting a user with information and customer services at a call center

Methods, apparatuses, and articles for enabling, by a computing device, provision of a visual manifestation of an object of interest and of one or more other objects related to the object of interest to a user of the computing device, are described herein. In various embodiments, the one or more other objects may be arranged in a manner conveying a degree of relationship, the visual manifestation further including a first indication of at least one exceptional relationship between any two objects or a second indication of a security status of one of the objects. Further, the computing device may facilitate the user in interacting with the visual manifestation, including altering or expanding the visual manifestation in response to a user interaction.

Visualizing object relationships

A user while traveling may call an operator in an information/call center to request directions to a desired destination. In response, the operator obtains a directions file containing the requested directions. To facilitate the user receiving directions in installments in accordance with the invention, the directions file has an indicator associated therewith. The requested directions are read from the directions file to the user by an interactive voice response (IVR) unit via synthesized voice. The indicator is used to indicate in the file which direction is to be read to the user. The user may terminate the call after hearing a desired quantity of directions. When the user subsequently needs another installment of directions, the user may call back the IVR unit which then continues to read directions in the directions file from where the associated indicator indicates. The above process can be repeated, thereby enabling the user to controllably receive the directions in installments.

Text to speech conversion method

Technique for effectively communicating travel directions

Growing community of inventors

White Salmon, WA, United States of America

Corvin F Swick