International Business Machines Corporation

Constance E Smith

Michael J Whitney

Thembani Togwe

Robert Allan

Aspects include a method, a system and a computer program product. The method includes identifying, on an electronic platform providing for an exchange of messages among multiple participants, at least one open issue to be resolved. Data is collected from the exchanged messages to determine a participation interaction parameter and a solution quality parameter associated with at least one open issue. The participation interaction parameter includes an accountability dynamic factor and collaboration dynamic factor and the solution quality parameter includes a velocity factor, a dormancy factor, and an extinction factor. When a sum of the participation interaction parameter and the solution quality parameter is below a threshold value, at least one open issue participant is invited to the electronic platform. It is also determined when the at least one open issue becomes a closed issue.

Natural language processing based monitoring and resolution of open technical issues

Aspects include a method, a system and a computer program product for providing status updates while collaboratively resolving an issue. The method includes identifying, using a processing device, one or more key phrases in an electronic text-based message. Based on the identified one or more key phrases, at least one status-based suggestion is provided to a user to change a status milestone associated with a problem resolution. The providing of the change of milestone includes: building a table to map a key phrase to one or more status identifiers; mapping the key phrase to one or more status identifiers to associate the key phrase with the at least one status-based suggestion; and displaying a corresponding status milestone based on the user selecting from the at least one status-based suggestion.

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Constance E Smith