Microsoft Technology Licensing, LLC

Colin Nash

Andrey Lukyanov

Jaskaran Singh

Jon Barry Avner

Rajmohan Rajagopalan

Vivek Sharma

Shane Brady

Selim Yazicioglu

Alexander MacLeod

Haruya Shida

Wing Man Yim

Brent Alinger

Jon Avner

Large scale system operation may be provided. Upon receiving an action request from a user, a determination may be made as to whether the user requires elevated permissions to perform the action request. In response to determining that the user requires elevated permissions to perform the action request, the action request may be forwarded to a lockbox for evaluation and a permission response may be received from the lockbox.

Operating large scale systems and cloud services with zero-standing elevated permissions

Alerts based on detected hardware and/or software problems in a complex distributed application environment are mapped to recovery actions for automatically resolving problems. Non-mapped alerts are escalated to designated individuals or teams through a cyclical escalation method that includes a confirmation hand-off notice from the designated individual or team. Information collected for each alert as well as solutions through the escalation process may be recorded for expanding the automated resolution knowledge base.

Automated recovery and escalation in complex distributed applications

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Mill Creek, WA, United States of America

Colin Nash