Avaya Inc.

Avaya Technology LLC

Colin Blair

Andrew W Lang

Neil Hepworth

Kevin Chan

Christopher Reon Gentle

David Thambiratnam

Paul Roller Michaelis

Paul Thomas McNamara

James K Wan

Alexander John Gray Beck

Karen Barrett

Alexander Beck

Alexander Forbes

Luke Anthony Tucker

Jonathan R Yee-Hang Choy

Nandor Klatsmanyi

David Shaw

Deborah Hill

Verna L Iles

Zao Te Mo

An improved system and method to provide important information either, as voice, text, picture, holographic image or video from the called party to a calling party before the called party answers a telephone. The information may be a recorded voice, text, image or video message. The called party may send a voice message, for example, and send it along with a call alerting message. The voice message may be recorded beforehand. Instead of the calling party's telephone playing a ringback signal, the recorded voice message is played or a data/bearer stream is heard. The calling party hears the voice message instead of the ringback tone normally heard when there is an incoming telephone call. If the calling and called party have telephones, such as mobile phones, IP phones, IP softphones, PDA with telephony capabilities, etc., which allow for multimedia messages such as text, images and video messages, the called party's recorded voice message may include text, images or video.

User customizable reverse ring tone

The present invention is directed generally to an information manager that identifies currently scheduled meetings satisfying selected search parameters, discloses, when permitted, details of the identified meetings to requestors, and merges requested and existing meetings when appropriate.

Meeting notification and merging agents

The automatic completion of composite characters is supported by the generation of lists of candidate words or characters. Such lists may be generated by specifying letters or word shapes that are required to be included in candidate words or characters, independent of the order in which a specified letter or word shape is traditionally added to the completed word or character. In a subtractive mode, a user may exclude words or characters that include one or more letters or word shapes specified by the user.

Method and apparatus for the automatic completion of composite characters

Tonal correction of speech is provided. Received speech is analyzed and compared to a table of commonly mispronounced phrases. These phrases are mapped to the phrase likely intended by the speaker. The phrase determines to be the phrase the user likely intended can be suggested to the user. If the user approves of the suggestion, tonal correction can be applied to the speech before that speech is delivered to a recipient.

Tonal correction of speech

The present invention provides a communication monitoring and analysis method and system. More specifically, the present invention provides a method for determining the health and overall satisfaction of employees in an organization. The determination may be made by monitoring communications generated by employees for their tone and other parameters related to their satisfaction with various decisions made within the organization.

Organization health analysis using real-time communications monitoring

A method and apparatus provide feedback of facial expressions of participants during communication by capturing facial expressions of participants; extracting facial information from the captured facial expressions; transmitting the extracted facial information to communication terminals; and displaying the transmitted facial information by the communication terminals in a symbolic form.

Method and apparatus for determining user feedback by facial expression

The present invention provides methods, devices, and systems for creating an ad-hoc conference station from speakers on a plurality of mobile communication devices. The ad-hoc conference station can cancel the echo of any incoming audio for all of the communication devices. This feature may be achieved by employing a master/slave configuration for the communication devices within a common area.

System and method of synchronizing multiple microphone and speaker-equipped devices to create a conferenced area network

The present invention is directed toward a method and system for determining changes in a customer that have occurred between contact center visits. The invention is operable to compare data captured from a previous interaction and data captured from a current interaction and compare the two in order to determine if the customer has had any changes to their appearance or otherwise since their last contact center visit.

Appearance change prompting during video calls to agents

Various systems and methods for automated media filtering are disclosed. For example, some methods include receiving an indication of a situational difference via an automatic sensor, and based at least in part on the situational difference, a program played on a media player is modified. In some cases, the methods further include accessing a filter that compares the change in situational difference with a predefined access control rule set. As just some of many examples, the situational difference may include a change in persons within proximity of the media player and/or a change in programming selection in relation to the media player.

Systems and methods for automated media filtering

A method and apparatus protect data stored in a device by storing data from the device on a backup system upon the device being connected to the backup system; detecting that the device has been lost or stolen; encrypting a set of data stored on the device that has not been stored on the backup system using an encryption key based on another set of data stored on the device and also stored on the backup system; and deleting the other set of data and encryption key from the device.

Method and apparatus for data protection for mobile devices

The present invention is directed toward conference calls and methods, devices, and systems for facilitating a conference call. Specifically, the present invention allows participants of a conference call to selectively alter or mute other participants' voices in a conference call. More specifically, a number of participants may be associated with a single communication device and only a subset of those participants may have their voice signal altered or muted during the conference call.

Selective muting for conference call participants

A location-based reminder system includes a controllerthat determines when a person is in and/or leaving a defined area; when a person is determined to be in and/or leaving the defined area, identify a reminder to be provided to the person, the reminder including information about at least one object associated with the person; and provide the reminder to the person before the person leaves the defined area

Departure-based reminder systems

The present invention is directed toward a method, device, and system for use during a network failure. The invention provides a telecommunication device that may be circuit-switched and packet-switched enabled. In a first mode of operation the telecommunication device is operable to communicate via a packet-switched network and in a second more of operation the telecommunication device is operable to communicate via a circuit-switched network.

Reverting to analog service from IP phone

The present invention is directed toward a method, device, and system for providing a high quality communication session. The system provides a way of determining speech characteristics of participants in the communication session and adjusting, if necessary, signals from a speaker to a listener such that the listener can more intelligibly understand what the speaker is saying.

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Westleigh, Australia

Colin Blair