Symantec Corporation

Tonic Software, Inc.

Cody Menard

Raghavendra K Murthy

Brian Wolfe

Maksim Sokolov

A computer-implemented method to manage a device is described. Communications with an endpoint device are established. A management profile for the endpoint device is received. Information about the endpoint device is acquired based at least in part on the management profile. At least a portion of the acquired information is provided to an upper layer server.

Systems and methods for managing devices across disconnected environments

The system and method for correlating, predicting and diagnosing system component performance data includes capturing knowledge about system behavior, deploying the captured knowledge as baseline system behavior files, evaluating system performance data against the baseline system behavior files, performing predictive and diagnostic analysis when received system performance data exceeds thresholds in the baseline system behavior files, and notifying a user when an analysis result is generated. The method of capturing knowledge about system behavior includes defining problems to be solved, creating datasets that correspond to defined problems, constructing problem scenarios, associating data patterns modules with the problem scenarios, and generating XML definition files that characterize system behavior in terms of the scenarios, modules, and datasets. The system has the capability to activate corrective scripts in the target system and to reconfigure the target system. Detailed information on various example embodiments of the inventions are provided in the Detailed Description below, and the inventions are defined by the appended claims.

System and method for correlating and diagnosing system component performance data

The system and method for correlating, predicting and diagnosing system component performance data includes capturing knowledge about system behavior, deploying the captured knowledge as baseline system behavior files, evaluating system performance data against the baseline system behavior files, performing predictive and diagnostic analysis when received system performance data exceeds thresholds in the baseline system behavior files, and notifying a user when an analysis result is generated. The method of capturing knowledge about system behavior includes defining problems to be solved, creating datasets that correspond to defined problems, constructing problem scenarios, associating data patterns modules with the problem scenarios, and generating XML definition files that characterize system behavior in terms of the scenarios, modules, and datasets. The system has the capability to activate corrective scripts in the target system and to reconfigure the target system.

The system and method for business systems transactions and infrastructure management includes a client side collection system and a server side system having the capability to communicate with the other over a secure communication path. The collection system extracts transaction and infrastructure data from a business system and transmits the extracted data to the management server over a secure communication path. The management server receives the extracted data over the secure communication path, compares it to threshold analyzes the data that exceed threshold values, and notifies a user of the results of the analysis. The management server also has the capability to activate corrective scripts in the client business system and to reconfigure the client business system.

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Houston, TX, United States of America

Cody Menard