Vmware, Inc.

Clive Ilan Ross

Glen Robert Simpson

Didier Giannesini

Methods, apparatus, systems, and articles of manufacture are disclosed for conversation context profiles for use with queries submitted using social media. An example apparatus includes at least one memory, instructions, and at least one processor to execute the instructions to identify a first cloud computing resource based on an electronic message including a query, generate a conversation context profile based on overlapping attributes from at least one of a user, group, or service profile associated with the query, generate a search scope of the query to constrain first search information associated with a cloud computing system to the overlapping attributes, in response to determining that the user profile does not include the first cloud computing resource, grant access to at least one of the first cloud computing resource or second search information based on the conversation context profile, and provide one or more search results based on the search scope.

Conversation context profiles for use with queries submitted using social media

An example method to generate communication clients in an enterprise network environment involves receiving a status from a resource management system, the status associated with a computing resource of the enterprise network environment. The example method involves determining whether the status satisfies a threshold. When the status satisfies the threshold, the example method involves selecting a plurality of users based on a status agreement. When the status satisfies the threshold, the example method involves generating a communication client associated with the resource. When the status satisfies the threshold, the example method involves inviting the selected plurality of users via a social media interface to access the communication client.

Methods and apparatus to generate virtual war rooms via social media in enterprise network environments

An example method to generate knowledge base articles involves analyzing user-satisfaction indicators of a plurality of user response messages in a forum message board of a cloud computing system. The user response messages are posted in response to a first message requesting assistance related to a computing resource. One of the user response messages having a highest one of the user-satisfaction indicators relative to others of the plurality of user response messages is selected. A knowledge base article is generated based on the selected user response message.

Methods and apparatus to generate knowledge base articles

An example method to manage delivery of messages in an enterprise network environment involves receiving a message from a user of the enterprise network environment via a social media network. The example method involves identifying an occupational position of the user and scanning the message for at least one of identifiers. The example method involves determining whether the message includes at least one of the identifiers. When the message does not include at least one of the identifiers, the example method involves delivering the message to at least one of a first plurality of users of an enterprise entity via the social media network, the first plurality of users characterized by a same occupational position as the user. When the message includes at least one of the identifiers, the example method involves identifying a different enterprise entity including a second plurality of users associated with at least one of the identifiers, at least one of the second plurality of users characterized by a different occupational position as the user. When the message includes at least one of the identifiers, the example method involves delivering the message to at least one of the second plurality of users via the social media network.

Methods and apparatus to manage message delivery in enterprise network environments

An example method to grant authorization to a user for accessing a cloud computing resource involves receiving a first message from a user via a social media interface. The first message includes a request to access a cloud computing resource. The example method involves determining whether the user is authorized to access the cloud computing resource. When the user is not authorized to access the cloud computing resource, the example method involves determining whether the authorization can be automatically granted without human intervention. When the authorization can be automatically granted without human intervention, the authorization is granted to the user. When the authorization cannot be automatically granted, a second message is sent to an administrator to request the human intervention to grant the user the authorization to access the cloud computing resource.

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Ashbury, Australia

Clive Ilan Ross