Bank of America Corporation

Clifford Todd Barnett

Darla Nutter

John J Towey, Jr

Angelyn Marie Day

Jason Daniel Latta

Kenton C Smith

John A Curl

David Stuart Rietz

Ruben C Berumen

Richard T Mattingly

Anurag Amatya

Embodiments analyze historical events to calculate the impact of multi-system events and, in response, allocate resources. Embodiments determine a multi-system event is occurring based on historical multi-system event data; correlate the multi-system event with one or more predicted resource allocation results of the multi-system event based on historical multi-system event data; and in response to the correlation, initiate mitigation of the one or more predicted resource allocation results, including re-allocation of at least one affected resource to a new system. Some also determine current consumption of a resource utilized by a service; determine current processing throughput; calculate a relationship between consumption of the resource and processing throughput; determine the service is impacted by the multi-system event; calculate expected processing throughput in response to the multi-system event; and calculate expected consumption of the resource based on the calculated expected processing throughput and the calculated relationship.

Multi-system event response calculator and resource allocator

Systems for analyzing historical events to determine multi-system events and the reallocation of resources impacted by the multi system event

A system and method of determining a recommended location for performing a work function is provided. In some examples, the system and method may include receiving a plurality of process criteria, such as hours of operation associated with the work function, type of work performed, skill set desired, language skills desired, and the like. The system and method may further include receiving a plurality of provider attributes, such as languages spoken, knowledge base/skill set, flexibility of staffing, and the like. One or more recommended locations for performing the work function may be determined based on the business and provider attributes.

Decisioning framework

Growing community of inventors

Charlotte, NC, United States of America

Clifford Todd Barnett