Intuit, Inc.

Clifford Green

Prarit Lamba

Systems and methods are used to generate contact type predictions that route user customer service requests within a support platform. The contact type predictions are generated using a hybrid model that includes a deep learning component and a business logic component. The deep learning component may generate a multi-channel output based on text features and context features. The multi-channel output is modified based on one or more business rules to generate the contact type predictions.

Growing community of inventors

San Diego, CA, United States of America

Clifford Green