Gm Cruise Holdings LLC

Christopher Warren

Livia Johanna

MinJie Tong

David J Shuckerow

Theresa Foy

Bharatkumar Patel

Qingxuan Li

Leah Meyerholtz

Yosser Andres D'Avanzo

Bridget Collins

Kendal Sparks

McKenna Morey

Vinayaka Dattatraya

Hailun Zhou

Bonnie Lin

Daniel Paul Thengvall

Steven Sturkop

Jyothi Babu Araja

There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the call, whereby the passenger can communicate with the other party via the call.

Human assisted live operations systems and methods

There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.

A method of providing an onboard assistant for a vehicle, comprising: receiving sensor data from sensors of the vehicle; transforming the sensor data using a trained machine learning model to provide transformed sensor data; inferring from the transformed sensor data that a special condition for the vehicle requires intervention; and contacting an operator of the vehicle to inform the operator of the special condition and receive instructions for handling the special condition.

Automated inference of a customer support request in an autonomous vehicle

There is disclosed a method of providing rider service for an autonomous vehicle (AV) system, including operating an AV to provide a trip to a passenger; associating the passenger with a unique passenger identifier (UPID); receiving passenger metadata for the passenger according to the UPID; and responding to a rider service instance, comprising customizing the response according to the UPID and the passenger metadata.

Personalized customer service for ridehail vehicle passengers

Growing community of inventors

Seattle, WA, United States of America

Christopher Warren