Capital One Services, LLC

Christopher Spahis

Hao Liu

Sunilkumar Kothi Reddy

Ryan Hennigan

Shiju Madathil Samuel

Krista Rister

Sangame Krishnamani

In some implementations, a system may identify, based on an account status of an account, one or more phone numbers associated with the account. The system may determine a confidence score of each phone number, based on historical call data and one or more phone number attributes, a rank of the phone number(s) based on corresponding confidence scores, and a quality score for each phone number based on a relative comparison of confidence scores of phone numbers of at least a subset of a plurality of users. The system may determine a daily call schedule, which may include a total frequency to call the user, based on the account status, a phone number frequency to call each phone number, based on one or more conditions related to corresponding quality scores, and a call order in which to call each phone number, based on the rank of the phone number(s).

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Plano, TX, United States of America

Christopher Spahis