Sap Ag

Sap Se

Christopher Ronnewinkel

Yuh-Cherng Wu

Matthias Kaiser

Susann Stieler

Bettina Laugwitz

Steffen Tatzel

Janaki P Kumar

Michael Jung

Berthold Wocher

Ingo Pfitzner

Georg Podhajsky

Thomas Nitschke

Tao Yu

Stefan Adelmann

Wolfgang Nieswand

Volkmar Stegmann

Kai Dehmann

Andrea Sudbrack

Christoph Lehner

Christian Haas

Hamid Moghaddam

Andre Wachholz-Prill

Farid Toubal-Seghir

Stefan Franke

Thomas Bach

Devasena Rajamohan

Rainer Heun

Alexander Koegler

Dagmar Opitz

Steffen Hartig

Olivier M Dreidemy

Dietmar Storz

Uwe Herold

Martina Lahr

Christoph Engler

Peer Marschall

Cordula Ude

Katja Kasteleiner

Theo Zimmermann

Joachim Barnbeck

Michael Lesk

Alexandra Mark

Helge Schulte

Wilfried Merkel

Martina Keller

Boris Krems

Michael Kuehn

Joerg Walzenbach

Nils Ehlert

Tariq Khasawneh

Naci Kalyoncu

Methods and systems for merging a updated schema and a customized schema both derived from the same schema are presented. The schemas may be used by application programs as decision trees. The schemas may have categories with linked business objects. The categories may be organized by a hierarchy which defines relationships between the categories. The customized schema may be imported and merged with the updated schema. The merging may be based on the merging the paths of the updated schema with the paths of the customized schema. Additional steps may include merging the attributes of the updated and customized schemas, merging the application areas of the updated and customized schemas, and merging the attributes of the categories. Adjustments may be performed to the merged updated schema by a user or an application program. The results of merging may be recorded in a log.

Import and merge of categorization schemas

Systems and methods for intelligent information navigation in a graphical user interface (GUI) where a sequence of items is generated and stored in a memory of a computer system. A number of graphical elements are displayed on a screen of a GUI, wherein each graphical element corresponds to an item of the sequence of items, and wherein the graphical elements are ordered according to the sequence. When requested, the graphical elements scroll in a chosen direction to gradually include a new graphical element into the screen at the direction of scrolling. Respectively, the scrolling could gradually exclude from the screen a graphical element at opposite direction. An item of the sequence of items could be selected as a currently active item. The displayed graphical elements are automatically scrolled to move the graphical element corresponding to the currently active item at a focal position within the screen.

Intelligent roadmap navigation in a graphical user interface

Systems and methods for nested roadmap information navigation in a graphical user interface (GUI) where a sequence of items is generated and stored in a memory of a computer system. The sequence of items includes at least one compound item. A number of user interface (UI) elements are displayed in a GUI screen, wherein each UI element represents an item of the sequence of items, and wherein the UI elements are ordered according to the sequence of items. The displayed UI elements include a UI element representing a compound item of the sequence of items. The compound item could be selected as a currently active item. The UI element representing the selected compound item can gradually expand to display one or more new UI elements representing component items subordinate to the compound item. The first of the component items is automatically selected as a currently active item.

Nested roadmap navigation in a graphical user interface

Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.

Providing customer relationship management application as enterprise services

One implementation provides a method for providing a solution to a problem durring an interaction. In this implementation, the method includes displaying to the user a first question and possible answers to the first question in a graphical user interface (GUI) upon identification of the problem. Each possible answer to the first question is associated with an electronic document stored in a first knowledge base. The method further includes receiving input from the user selecting one of the displayed answers to the first question during the interaction. In response to receiving this input, a name of the electronic document is displayed within the GUI. The electronic document whose name is displayed is associated with the selected answer to the first question and that provides a solution to the problem.

Script-based information retrieval

Systems, computer program products, and associated methods provide for selecting between manual and automatic operating modes based upon previous experience as quantified by confidence indicators. Confidence indicators are values that may each represent a likelihood that an associated candidate class or candidate object matches an incoming message, for example. Confidence indicator values may be updated according to previous manual selections or rejections of the associated class or object, for example. In an exemplary response management system, the selections may be for modes of operation that relate to classification of an incoming message, and/or suggestion of objects, for example.

Confidence indicators for automated suggestions

A graphical user interface (GUI) tool for maintaining categorization schemes includes a categorization area that displays user-input fields which may be used to define a number of categories and a number of links that form a categorization scheme. The categorization scheme is organized to enable the computer-executed process to categorize the data. The categorization causes the selection of categories that correspond to the data. The selection is made by making a category determination beginning at the top level and proceeding to the children of categories that correspond to the data.

User interface for maintaining categorization schemes

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Heidelberg, Germany

Christopher Ronnewinkel