Avaya Inc.

Avaya Technology LLC

Christopher Reon Gentle

Kevin Chan

Neil Hepworth

Andrew W Lang

Colin Blair

Paul Roller Michaelis

Michael John Thomas

Ashis Maity

Lisa Yoshiko Kawahara

Julian James Orbach

Daniel J Daily

Alexander Forbes

Christopher Michael Goringe

Alastair J Rankine

Alastair John Rankine

Scott David Coles

Rodney Harrison

David L Chavez

Douglas W Swartz

Stéphane Laveau

Nivedita Mogale

Deborah Hill

Mei Sing Ong

David Volejnicek

The present invention is directed to an auto-configuration agent that guides the user to configure automatically a communication device based on observed user behavior and an auto-completion agent that, as numbers of a telephone address are received from the user, provides a list of matching complete telephone addresses for the user to choose from.

Speed dial administration based on call history

The automatic completion of composite characters is supported by the generation of lists of candidate words or characters. Such lists may be generated by specifying letters or word shapes that are required to be included in candidate words or characters, independent of the order in which a specified letter or word shape is traditionally added to the completed word or character. In a subtractive mode, a user may exclude words or characters that include one or more letters or word shapes specified by the user.

Method and apparatus for the automatic completion of composite characters

The present invention is directed to voice communication devices in which an audio stream is divided into a sequence of individual packets, each of which is routed via pathways that can vary depending on the availability of network resources. All embodiments of the invention rely on an acoustic prioritization agent that assigns a priority value to the packets. The priority value is based on factors such as whether the packet contains voice activity and the degree of acoustic similarity between this packet and adjacent packets in the sequence. A confidence level, associated with the priority value, may also be assigned. In one embodiment, network congestion is reduced by deliberately failing to transmit packets that are judged to be acoustically similar to adjacent packets; the expectation is that, under these circumstances, traditional packet loss concealment algorithms in the receiving device will construct an acceptably accurate replica of the missing packet. In another embodiment, the receiving device can reduce the number of packets stored in its jitter buffer, and therefore the latency of the speech signal, by selectively deleting one or more packets within sustained silences or non-varying speech events. In both embodiments, the ability of the system to drop appropriate packets may be enhanced by taking into account the confidence levels associated with the priority assessments.

Packet prioritization and associated bandwidth and buffer management techniques for audio over IP

Tonal correction of speech is provided. Received speech is analyzed and compared to a table of commonly mispronounced phrases. These phrases are mapped to the phrase likely intended by the speaker. The phrase determines to be the phrase the user likely intended can be suggested to the user. If the user approves of the suggestion, tonal correction can be applied to the speech before that speech is delivered to a recipient.

Tonal correction of speech

The present invention is directed to a system and method for applying second- and higher-order logic to analysis of event descriptive information, such as alarms, error messages, and fault signals.

Higher order logic applied to expert systems for alarm analysis, filtering, correlation and root causes which converts a specification proof into a program language

The present invention provides a communication monitoring and analysis method and system. More specifically, the present invention provides a method for determining the health and overall satisfaction of employees in an organization. The determination may be made by monitoring communications generated by employees for their tone and other parameters related to their satisfaction with various decisions made within the organization.

Organization health analysis using real-time communications monitoring

A method and apparatus control effects of packet transmission delay on recorded audio information by determining if received audio information is to be used for a real time conversation or to be recorded; using a first size of jitter buffer upon the determined use being for the real time conversation; and using a second size of jitter buffer upon the determined use being to record the audio information whereby the second size of jitter buffer is larger than the first size of jitter buffer.

Method and apparatus for improving voice recording using an extended buffer

The present invention is directed, in one embodiment, to an system that lexically analyzes a behavior-descriptive input stream to provide a tokenized equivalent, syntactically parses the tokenized equivalent to provide a parser output, semantically analyzes the parser output to provide an indication of at least one of a behavior and type of behavior described by the input stream, and, based on the indication, selects an appropriate response.

Computer mediated natural language based communication augmented by arbitrary and flexibly assigned personality classification systems

A method and apparatus for providing on-hold information to a telecommunication terminal that has been placed on-hold during a telecommunication call by receiving a message designating that the telecommunication terminal is to be placed on-hold from a far-end of the telecommunication call, and transmitting an on-hold message to the user of the telecommunication terminal where the on-hold message is selected by the user and generated at a near-end of the telecommunication call.

Apparatus and method for providing on-hold information based on preference of user

The present invention provides methods, devices, and systems for creating an ad-hoc conference station from speakers on a plurality of mobile communication devices. The ad-hoc conference station can cancel the echo of any incoming audio for all of the communication devices. This feature may be achieved by employing a master/slave configuration for the communication devices within a common area.

System and method of synchronizing multiple microphone and speaker-equipped devices to create a conferenced area network

A system and method for selectively answering incoming telephone calls based on a caller ID is disclosed. Selected calls may be handled with a number of call handling functions including an auto-answer function, a custom message function, and a custom call forwarding.

Automated call handling based on caller ID

A system and method are provided for obtaining information on inquiries related to location dependent facts utilizing mobile networked communication devices and preselected respondents who obtain information on the requested facts. The system includes a call center comprising a communication server and one or more work stations manned by call center agents. A plurality of respondents act as information gatherers to find answers to inquiries forwarded to the respondents by the call center. Customers first contact the call center, and inquiries are parsed for location and subject matter. The inquiry is then allocated to a qualified respondent within the area of the location of interest. The respondent gathers information necessary to answer the inquiry and forwards the answer to the call center, preferably by use of the mobile networked communication device carried by the respondent. Respondents log in to the system indicating availability for servicing inquiries. Location tracking is provided so that the call center is aware of the locations of respondents. Global position satellite techniques as well as phone triangulation techniques may be used to track the respondents' locations.

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Gladesville, Australia

Christopher Reon Gentle