Wells Fargo Bank, N.a.

Christopher Phillip Clausen

Darrell Lee Suen

Jeffrey A Cornman

Kevin R Cieslak

Adam E Vancini

Kourtney Eidam

Michael Thomas Duke

Sridhar Kotamraju

Bryan Kroll

Melody Su-Shin Kao

Melody Kao

Christina Zappala Ongpin

Lisa Michelle Lepage

Wayne Barakat

Traci H Nguyen

Julio Jiron

Michael H Chang

Bryan D Hall

John Andrew Chuprevich

David J Dietrich

Jinee K Ellis

Priyamvada Singh

Samuel B Martin

Kenneth L Wright

Charles Cowell

Benny F Dorrance

Eduardo D Dela Torre

Samuel Downing

Virginia Randle

Ross Leone

Chirstopher P Smith

Andrew J Garner, Iv

Muhammad Farukh Munir

Benjamin W Geertz

Daniel Oshima

A device includes a processor coupled to a memory that stores instructions that when executed by the processor cause the processor to provide access to at least one of a product or a service via a digital channel; provide initial information to an authorizer via the digital channel; receive an enrollment token, the enrollment token including identifying information that identifies the device and defining a level of authorization with respect to the digital channel utilized by the device; provide the enrollment token to an institution computing system associated with an institution; and access a product or service provided by the institution based on the level of authorization defined by the enrollment token.

Setting an authorization level at enrollment

Systems, methods, and computer-readable storage media utilized for event-based authentication. One method includes recognizing an event and receiving, from a device, a withdrawal request of a user, wherein the withdrawal request includes a captured feature by the device. The method further includes determining that the user is associated with the recognized event using at least a geographic proximity between the event and the withdrawal request, wherein the geographic proximity is a given radius around a location of the event, and wherein the device is within the given radius and adjusting authentication rules based on the determination that the user is associated with the recognized event, wherein the adjustment of the authentication rules includes adjusting a matching threshold between the captured feature and a reference feature. The method further includes processing the withdrawal request for the user based on the adjusted authentication rules.

Event-based authentication

A computing system can associate a customer device of a customer with a financial transaction record and the merchant, the financial transaction record indicative of a first purchase from the merchant by the customer, transmit a first query to the customer device prompting the customer to input information regarding an aspect of the first purchase, the first query including a description of a predetermined product parameter of the financial transaction record indicative of the first purchase from the merchant by the customer, authenticating, by the computing system, the first request by determining that the customer-input response to the first query corresponds to the established aspect of the first purchase in accordance with a predetermined accuracy threshold, and authorizing, by the computing system, connection of the customer device to the network provided by the merchant based at least in part on the first request being authenticated.

Systems and methods for network authentication with a shared secret

Provided is relative multifactor authentication for interactions between users and one or more entities. Relative multifactor authentication includes monitoring a set of attributes associated with a user during an interaction between the user and the entity. The set of attributes include at least two of a behavioral attribute, a health attribute, a geospatial attribute, and a device attribute. Relative multifactor authentication also include comparing respective parameters of attributes of the set of attributes with expected parameters and determining an authentication status based on the comparison and weighted values assigned to respective attributes of the set of attributes. The user is selectively authenticated to begin to continue the interaction based on the authentication status.

Relative and dynamic multifactor authentication

An authorization level is set at enrollment. The authorization level can be determined based on user identity and a class of authentication. The class of authentication can be associated with strength of authentication related to a channel employed to enroll a user for access to products or services. Authorization level can also be determined based on initiation information regarding the user, a device of the user, or both. Access to the products or services can be selectively controlled based on the authorization level.

Intelligent authentication is disclosed. Data associated with a request for resource access by a user is compared to values of factors related to previous resource access by the user. A score is computed based on a result of the compare. Here, the score represents a degree of likelihood the user is the user associated with the previous resource access. An authentication level can then be determined based on the score, and authentication of the user triggered at the authentication level. In one instance, the authentication can be triggered to re-authenticate a user after a user session times out.

Intelligent authentication

A computing system includes a network interface, a customer database, and a processing circuit. The processing circuit receives information indicative of a first purchase by a customer, establish an aspect of the first purchase as a network authentication credential for the customer, receive a first request to connect to the network from a customer device associated with the customer after completion of the first purchase, transmit a first query to the customer device prompting the customer to input information regarding the aspect of the first purchase, receive a customer-input response to the first query, authenticate the first request by determining that the customer-input response to the first query corresponds to the established aspect of the first purchase, and authorize connection of the customer device to the network based at least in part on the first request being authenticated.

Methods and systems of authenticating a user based on an event, such as a natural disaster, a gathering of people, and mass activities of people. The method comprises recognizing, by a financial institution computing system, an event; receiving, by the financial institution computing system, a transaction request of a user; determining, by the financial institution computing system, that the user is associated with the recognized event; adjusting, by the financial institution computing system, authentication rules for the user; and processing, by the financial institution computing system, the transaction request for the user based on the adjusted authentication rules.

Event based authentication

Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user account received from a user computing device and determine a subject of the support communication. The analytics system may select a response medium based at least in part on the subject and generate a response message based at least in part on the subject.

Directed customer support

A system for causing a dynamic interface adjustment includes a user device. The user device includes an active financial interface associated with a financial institution. The system further includes a computer system communicatively coupled to the user device. The computer system is configured to receive, via the user device, a sensory input associated with a customer of the financial institution, determine a sensory impairment associated with the customer based on the sensory input, and cause a dynamic interface adjustment of the active financial interface in response to the determination of the sensory impairment.

Systems and methods for dynamic interface changes

Systems, methods, and other embodiments associated with bidirectional authorization are described herein. According to one embodiment, a method includes a user receiving a communication from an entity. In response to receiving the communication from the entity, the method further includes generating a token. The token may be personal identification number (PIN), alphanumeric value, code word, pass phrase, or security question. The token is received by a device of the user. Additionally, the token is transmitted to the entity. The user may then receive evidence of the token from the entity.

Bidirectional authentication

Intelligent authentication is disclosed. According to one embodiment, a system includes a transaction logic configured to receive transaction metadata associated with an attempted transaction. The transaction logic is also configured to identify a user attempting the attempted transaction. The system further includes an activity logic configured to access an activity log associated with the user. The activity log includes values corresponding to previous transactions made by the user and any additional information provided by 3party feeds. The activity logic is also configured to compare transaction metadata to the values. The system also includes an authentication logic configured to select an authentication level for the transaction based, at least in part, on the comparison.

An authorization level is set at enrollment. Initiation information for a user of a device is provided during enrollment to an entity for authentication. The entity can be associated with a class defined by an ability of the entity to verify user identity. Verification data is received from the entity associated with user authentication. An authorization level is selected based on the verification data. An enrollment token is then generated that includes the authorization level that defines security parameters for the device.

Growing community of inventors

Novato, CA, United States of America

Christopher Phillip Clausen