Allstate Insurance Company

Christopher Paul Gutsell

John P Kelsh

Sean Michael Beavers

Margaret K Striebich

Cheryl Lewis

Rebecca Harasymczuk

Connor Walsh

Nathan Brune

Matthew Gore

John Deans

Aspects of the disclosure relate to using machine learning methods to produce commercial and shared economy insights. A computing platform may receive historical claim processing information. The computing platform may train a machine learning model using the historical claim processing information, which may configure the machine learning model to output new claim processing information based on claim information. The computer platform may receive a new claim, including claim information, and may process the new claim using the machine learning model, which may result in the new claim processing information. The computing platform may send, to a user computing device, the new claim processing information and one or more commands directing the user computing device to display the new claim processing information, which may cause the user computing device to display the new claim processing information.

Commercial claim processing platform using machine learning to generate shared economy insights

Systems and methods are disclosed for using a hub to automate recovery. One method may include, receiving, a notification of a critical event, first vehicle information of a first vehicle associated with the critical event, and second vehicle information of a second vehicle associated with the critical event; receiving, first damage information related to the critical event; analyzing, the second vehicle information to identify the second vehicle; determining, a second user device associated with the second vehicle; establishing, communication with the second user device; transmitting to the second user device, a request for input wherein the input is second damage information related to the critical event; receiving, the second damage information; comparing the first damage information to the second damage information; generating, a response certainty score based on the comparison; determining, that the response certainty score satisfies a confidence value threshold; and determining, a fault assessment for the critical event.

Hub for automated recovery after a critical event in shared mobility services

A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device at the location of the property may be used to transmit video of the property to an adjuster, and to receive video and audio communications from the adjuster. The adjuster may be selected from a queue based on time waiting in the queue and/or a number of other statistics and attributes of the adjuster. The adjuster may converse with an owner of the property and capture video of the property in order to make an appraisal or determine the infeasibility of remote appraisal and the need to instruct another adjuster to perform a physical inspection.

Virtual collaboration

A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device may be used to conduct bilateral communication between a client and an agent for evaluating property. The communications may comprise methods and systems for reconnecting using login-free connections, and may further comprise methods and systems for determining that wait times exceed a threshold wait time and presenting the client an option to receive a call back.

Bilateral communication in a login-free environment

A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device may be used to conduct bilateral communication between a client and an agent for evaluating property. The communications may comprise methods and systems for reconnecting using login-free connections, and may further comprise methods and systems for call degradation handling that prioritizes client communication in the event of connection issues.

Systems and methods are disclosed for using a hub to automate recovery after a critical event during shared mobility services. One method may include, receiving, by a computing device and from a user device, a notification of a critical event during a shared mobility service; receiving natural language input associated with a first aspect of the critical event; parsing the natural language input and identifying a first value corresponding to the first aspect; determining, based on the first value, a second aspect (e.g., severity of damage) of the critical event; requesting the user device to send images of the second aspect; after receiving the images, determining a second value corresponding to the second aspect; generating, by the computing device and via a user interface of the user device, a representation of the critical event; receiving, from the user device, an approval of the representation; and generating a damage assessment.

Growing community of inventors

Gurnee, IL, United States of America

Christopher Paul Gutsell