Mci Communications Corporation

Mci Worldcom, Inc.

Christopher P Tofanelli

Timothy E Darland

Sarah A Miller

Patrick Lutwitze

Samuel R Mullins

Glenn E Highland

Tivis C Mobberley

Robert F Galgano, Jr

Robert Frank Dickerman

An advanced intelligent network gateway that allows communication between telecommunications network component that use different protocols. In one embodiment, the advanced intelligent network gateway is used to communicate between a manual operator console that are processing a customer's telephone call and a service data point which is a database containing information needed to process the customer's telephone call. However, the advanced intelligent network gateway may also be used to receive and transmit messages between other telecommunications components. In addition, methods for protocol conversion are described. One method for protocol conversion is for the conversion of a transaction capabilities application part message from a user datagram protocol/internet protocol implementation to a transmission control protocol/internet protocol implementation or vice versa. Methods for receiving and transmitting transaction capabilities application part messages are also described.

Advanced intelligent network gateway

A system for routing telephone calls to operator consoles based on the type of call so that an appropriate operator can handle the call. The system comprises an Automated Call Distributor (ACD), adjunct processor nodes, and a call routing distribution system. The ACD receives calls, offers the calls to an adjunct processor node, receives instructions on routing the calls from the adjunct processor node, and routes the calls based on the received instructions. The ACD has links through which the calls are offered and the instructions on call routing are received. Each adjunct processor node is connected to the ACD through the links. The adjunct processor node receives call routing specifications from the call routing distribution system, receives the offered calls, determines to which operator console (or group of operator consoles) the offered call should be routed based on the call routing specifications, and provides an indication of the determined operator console to the ACD through a link as routing instructions. Each link of the ACD is connected to two adjunct processor nodes so that if one adjunct processor node fails, the ACD can receive instructions from the other adjunct processor to which a link is connected. The call routing distribution system inputs call routing specifications and distributes the call routing specifications to the adjunct processor nodes so that each adjunct processor node has the same call routing specification.

Intelligent services network adjunct processor

Growing community of inventors

Marion, IA, United States of America

Christopher P Tofanelli