Servicenow, Inc.

Christopher Maloy

Rebecca Anita Dias

Jacob Samuel Burman

Joshua Timothy Nerius

Harry Thomas Nelson

Alberto Alvarado Jimenez

Stuart Dean Swope

Natallia Rabtsevich Rodriguez

David Tamjidi

Akhilesh Kondra

Azfar Syed Kazmi

Lubomir Kostadinov Vardin

Persistent storage may contain metadata actions and integration actions related to a remote service, wherein the remote service includes a remote service application programming interface (API) that provides access to structured data, and a metadata API that provides access to a schema of the structured data. Processors may be configured to: (i) generate and provide, for metadata action design graphical user interfaces (GUIs), options for specification of a metadata action, where the metadata action defines a metadata query to the metadata API, rules for parsing the schema, and a normalized format for the structured data; (ii) generate and provide, for integration action design GUIs, options for specification of an integration action, where the integration action defines a structured data query to the remote service API and an indication that the metadata action is to be used to represent a result of the structured data query in the normalized format.

Workflow support for dynamic action output

Persistent storage may contain a definition of an application programming interface (API) of a remote service, where the API provides access to input information stored at the remote service. One or more processors may be configured to: (i) provide, for display on an action design graphical user interface (GUI), a first menu that allows selection of a first set of the input information to be dynamically retrieved from the API during design of a workflow; (ii) provide, for display on the action design GUI, a second menu that allows selection of a second set of the input information to be dynamically retrieved from the API during design of the workflow; and (iii) provide for display, on the action design GUI, options for specifying the API, how to remotely access the API, and how to parse data received from the API.

Workflow support for dynamic action input

A system includes persistent storage configured to store definitions of interfaces of remote software applications, and a software application configured to define the interfaces. The software application identifies a remote software application system by which the remote software applications are exposed for execution, and obtains therefrom a specification of a particular remote software application. The software application determines, based on the specification, (i) objects accessible by way of the particular remote software application and (ii) functions invokable to interact with the objects. The software application generates actions that define an interface for the particular remote software application. Each action is configured to invoke execution of one or more of the functions by transmitting a request to the remote software application system and, in response, receive, by way of the remote software application system, an output of the one or more of the functions. The actions are stored in the persistent storage to define the interface.

Integration of remote software applications into a workflow

A computational instance of a remote network management platform may include persistent storage and one or more processors. The persistent storage may contain a recursively-defined complex data object, and one or more processors may be configured to: (i) transmit a depiction of a graphical user interface including a visual representation of the recursively-defined complex data object, where the complex data object as well as each array and object therein is represented as a collapsible menu item that can either display or hide its elements; (ii) receive a modification to an element of the complex data object, wherein the modification is either removal of the element, addition of the element, or a change to the associated type of the element; (iii) update the persistent storage to represent the complex data object as modified; and (iv) transmit an update to the visual representation that reflects the complex data object as modified.

Graphical user interfaces for incorporating complex data objects into a workflow

A computing system includes persistent storage configured to store definitions of actions for integration into workflows, and a software application configured to define an action that invokes a function of an application programming interface (API). The software application obtains a specification and identifies therein definitions of a uniform resource locator (URL) that addresses the API, the function, an input of the function, and an output of the function. The software application generates an input variable of the action that corresponds to the input of the function and an output variable of the action that corresponds to the output of the function. The software application determines a first mapping between the input variable and a URL parameter of the API and a second mapping between the output variable and a response from the API. The first and second mappings are stored in in the persistent storage to define the action.

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Payson, UT, United States of America

Christopher Maloy