Hand Held Products, Inc.

Vocollect, Inc.

Christopher Lofty

John Pecorari

Kwong Wing Au

Duff Halart Gold

James Geisler

Steven Thomas

Keith Braho

Kurt Charles Miller

Duane Littleton

Justin Volz

Navaneetha Myaka

Tonya Custis

Kartik Suchindra Babu

Michael Naughton

Ronald Shane Fazzio

Arup Suprakash Mukherjee

Adam Jack Hertzman

Surya K Tanneru

Jared John Schmidt

Brian Matthew Connelly

Brent Alan Nichols

Provided is an improved apparatus and method for identifying inefficient workers in a workplace. The apparatus receives voice commands from a worker in the workplace and transforms the voice commands into text commands by converting audio signals associated with the voice commands to one or more points in data that are stored in a database. The apparatus further creates a dialogue-stream including the text commands and a time of receipt of each voice command associated with the respective text command. Further, a workflow record may be created from the dialogue-stream and may be used to generate an efficiency metric for the worker. Both the dialogue-stream and workflow record can be used to monitor the efficiency of the worker and implement effective changes to the workflow process.

System for analyzing workflow and detecting inactive operators and methods of using the same

A workflow management system for managing the storage, retrieval, and transport of items in a warehouse includes a voice-directed mobile terminal. The system also includes a server computer in communication with the voice-directed mobile terminal. The server computer includes a tasking module for transmitting task data to the voice-directed mobile terminal. The server computer also includes a workflow-analysis module for generating, based at least in part upon an analysis of workflow dialog between the voice-directed mobile terminal and the user, performance data relating to the performance of tasks associated with the storage, retrieval, and/or transport of the items.

System and method for workflow management

Logistical operations (e.g., warehouses) may use a voice-enabled workflow to facilitate the work tasks of a staff (i.e., population) of workers. Typically, it is necessary for a worker to travel from location-to-location to complete assigned work tasks. As such, a worker's time spent travelling often correlates with the worker's overall work performance. Understanding the worker's travel performance is highly desirable, but computing a fair and accurate travel-performance metric is difficult. One reason for this is that the distance a worker travels is often unknown. The present invention embraces a system and method for accurately and fairly assessing a worker's travel performance by analyzing the worker's voice dialog.

System and method for assessing worker performance

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Canonsburg, PA, United States of America

Christopher Lofty