Verizon Business Global LLC

Verizon Patent and Licensing Inc.

Christopher Lawson White

Jonathan Lyle Spieker

Michael Robert Smith

Sanjiv Purushottam Damle

Stephen Michael Smith

Joshua Jerome Morris

Richard Brian Drescher

Frank Paul Adams, Jr

Reid J Bishop

James D Fortner

An approach provides support for automatic fault isolation in a managed services system. A fault indication corresponding to a communications network of a customer is determined. An analysis is performed to determine a root cause of the fault indication using information associated with the determined fault to output an alarm. A determination is made whether the alarm is associated with a maintenance event to update the alarm. Further, a workflow event corresponding to the alarm is created.

Method and system for providing automated fault isolation in a managed services network

An approach for supporting automated fault isolation and recovery is provided. An alarm indicative of a fault within a customer network is received. An event within a workflow is created in response to the alarm, wherein a new trouble ticket is generated as part of the workflow. Communication with a trouble management system is performed to correlate the alarm with an existing trouble ticket. The new trouble ticket is associated with the existing trouble ticket.

Method and system for processing fault alarms and trouble tickets in a managed network services system

An approach for supporting automated fault isolation is provided. An alarm is received indicating a fault within a customer network that includes one or more network elements. The customer network being monitored by a service provider. A script is retrieved for specifying a dialogue with the network elements for data collection. A command is transmitted to the customer network according to the one script to obtain data from the network elements, wherein the data is utilized to determine the fault. Further, a workflow event corresponding to the alarm is generated, wherein resolution of the fault is automated according to the workflow event.

Method and system for providing automated data retrieval in support of fault isolation in a managed services network

An approach for supporting automated fault isolation and recovery is provided. A notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information. The notification information is received, via the browser interface, from the customer. A notification message is received from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process. The notification message is transmitted in accordance with the stored notification information.

Method and system for providing customer controlled notifications in a managed network services system

An approach for supporting automated fault isolation and recovery is provided. A workflow event corresponding to an alarm indicative of a fault within a customer network is generated. Recovery from the fault is automated according to the workflow event. Alarm information is transmitted to a maintenance management system, wherein the alarm information specifies information about the alarm. A maintenance event information from the maintenance management system is received in response to the transmitted alarm information. Additionally, it is determined whether the alarm is correlated to a maintenance event based on the maintenance event information. Automated handling of the alarm is differentiated based on the correlation.

Method and system for processing fault alarms and maintenance events in a managed network services system

An approach for alarm reporting is provided. An alarm from a first alarm feed and an alarm from a second alarm feed are received. A merged alarm is generated to provide a consistent view of an event corresponding to the alarm from the first alarm feed and the alarm from the second alarm feed. The merged alarm is stored for retrieval by a reporting system.

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Plano, TX, United States of America

Christopher Lawson White