Accenture Global Services Gmbh

Christopher K Chung

Andrew E Fano

Kelly L Dempski

Anatole Vitaly Gershman

The time required to review or playback multi-media program material can be controlled to reduce the time required to review a program. Segments of the program are indexed to mark their beginning and/or end. By detecting segments in the program material, segments can be selectively played back that are of interest to a viewer with other segments being skipped over.

Controlled multi-media program review

The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for example, the processing system provides a third party with the option of submitting call phone camera pictures, audio input, video camera footage, and other types of media when reporting an incident to the call center. The call center may be an emergency number (e.g., 911) call center, a service center (e.g., for a home appliance), a news reporting call center, or any other type of interactive information exchange.

Remote media call center

Content files such as photographs, video, graphics and/or music are indexed to identify subjects captured in them. Indexed content files are scanned to identify content files that match certain criteria. Content files that satisfy the selection criteria are directed to appropriate output devices for display such that related files are presented in a fashion by which a theme or message is conveyed.

Customized multi-media services

The present invention includes a system and method for enhancing multimedia information shared on electronic systems. The electronic systems are capable of receiving multimedia information and presenting multimedia information. In combination with the multimedia information, a representation is presented which is based on the shared multimedia information. The representation may be an avatar for display. Further, the representation may be based on control of the multimedia information, content of the multimedia information or reaction to the multimedia information.

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Chicago, IL, United States of America

Christopher K Chung