Teachers Insurance and Annuity Association of America

Christopher Joseph Heidenfelder

Scott Matthew Blandford

Gary Robert Couture

William Val Arneth, Iii

Thomas Steven Joyce

Nathaniel John Bates

Jennifer D'awn Jeffress

LeeAnn Marie Flanagan

Elizabeth Anne MacDonald

Louis Anthony Iannucci

Latrisha Devon Whitehead

Mathew Wade Pickering

Ethan Luke Michaud

Rafael Pedro Olaso

Matthew Maclean Bechard

Andrew Eugene Kettering

Jakkinpali Murty

Ryan Matthew Wiesman

Kristopher C Krug

Daniel Joseph Healy, Jr

Omar C Saxton

Scott James Danesi

Kevin M McGill

Eddie Gordon Finch, Jr

Devesh Patel

Troy Christopher Elliott

Stanislav Antons

Weston John Gaddis

Thomas Fredrick Krall

Thomas J Goodnough

Byron Leslie Griffin

Zachary Franklin Shelton

Andrea J Vient

Systems and methods for identifying failed customer experience in distributed computer systems. An example method comprises: receiving, by an application performance management (APM) server associated with a distributed computer system, an application layer message associated with a request originated by a client computer system responsive to an action by a user; identifying a failed customer experience error by analyzing the application layer message; and causing a first graph to be rendered by a graphical user interface in a visual association with a second graph representing a number of user login events grouped by a pre-defined period of time, wherein the first graph represents a number of identified failed customer experience errors grouped by the pre-defined period of time.

Identifying failed customer experience in distributed computer systems

Systems and methods for visual presentation of metrics reflecting lifecycle events of software artifacts. An example method may comprise: receiving one or more data processing rules, each data processing rule specifying one or more operations to be performed on one or more raw data items reflecting lifecycle events associated with a software artifact; receiving, from one or more data collection agents, a plurality of raw data items; producing, by applying the data processing rules to the plurality of raw data items, a plurality of values of a metric reflecting lifecycle events associated with a plurality of software artifacts; and causing the values to be graphically represented using a graphical user interface (GUI) communicatively coupled to the processor.

Visual presentation of metrics reflecting lifecycle events of software artifacts

Systems and methods for identifying failed customer experience in distributed computer systems. An example method may comprise: receiving, by a processing device of a distributed computer system, a first application layer message associated with a request originated by a client computer system responsive to an action by a user, wherein the first application layer message comprises a transaction identifier identifying a sequence of messages originated by one or more components of the distributed computer system and associated with the request; identifying a pre-defined byte pattern comprised by the first application layer message; and identifying, based on the pre-defined byte pattern, at least one of: a system error associated with the transaction or an application error associated with the transaction.

Growing community of inventors

Weston, WI, United States of America

Christopher Joseph Heidenfelder