Accenture Corporation

Christopher John Murphy

Stephen J Swartz

Anil R Bakshi

Kevin Ronald Baeth

A system, method and article of manufacture are provided for interfacing with a core telecommunication system and a local service provider. First, a core telecommunication system is interfaced for handling core telecommunication system requests and responses received from the core telecommunication system and translated to a predetermined protocol. Similarly, a local service provider is interfaced for handling local service provider requests and responses received from the local service provider. The local service provider requests and responses are also translated to the predetermined protocol. In use, the core telecommunication system requests and responses are communicated with the local service provider and the local service provider requests and responses are communicated with the core telecommunication system for management purposes.

Management interface between a core telecommunication system and a local service provider

A system, method and article of manufacture are provided for affording an operations architecture to implement a local service activation management system. First, a physical environment is provided for supporting a local service activation management system. The physical environment is managed with managing hardware which is in turn supported by support infrastructure. Further, a common integration platform is implemented. In use, operation management procedures are executed such as disaster recovery, scheduled maintenance, roll outs and release, production control, toolset procedures, service level agreement generation, operations level agreement generation, and service level reporting.

Operations architecture to implement a local service activation management system

A process is provided for submitting a service request in a local service management system. A core telecommunication system is interfaced for receiving a core telecommunication system request from the core telecommunication system. Thereafter, such core telecommunication system request is translated to a predetermined protocol. The core telecommunication system request is then sent to a local service provider. Next, an order confirmation is received upon validation of the core telecommunication system request by the local service provider. The system request is processed by the local service provider. Further, a completion notification is received upon completion of a partitioning of the core telecommunication system request in a plurality of duties assigned to different local service providers.

Process for submitting and handling a service request in a local service management system

A system, method, and article of manufacture in accordance with the claimed invention provides a service request processor in a local service activation management environment for management purposes. A core telecommunication system is interfaced for handling core telecommunication system requests and responses received from the core telecommunication system. The core telecommunication system requests generated by the core telecommunication system are validated. The core telecommunication system requests are processed if the processing can be done locally. If the request can not be done locally, it is translated to a predetermined protocol. Next, the request that is sent to a local service provider is and a response to the request is generated and received by the local service management environment. Error messages are generated by the core telecommunication system upon request validation or content validation failure. Status of the local service provider responses is provided and fault management is based on the status.

Service request processing in a local service activation management environment

A system, method and article of manufacture for the management of data during activation of local telecommunication service. More particularly to an on-line transaction controller that provides predetermined network information, the information residing in a storage medium. Requests are generated by one of a plurality of modules that are received by the controller. The requests provide transactional information. The transactional information is compared to the predetermined network information. The comparison bases decisions on the business rules. The transactional information is manipulated upon detection of a discrepancy relative to the predetermined network information.

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Minneapolis, MN, United States of America

Christopher John Murphy