Fanthreesixty, LLC

Christopher J Guethle

Frederick Johannes Venter

Marian H Nodine

Erik J Noren

Alexander C Mitchell, Iii

William T Gravette

A method and system for accessing support content are described herein. In one embodiment, a method comprises receiving first and second messages relating to respective first and second devices at a computer system via respective first and second communication links, where the first and second messages comprise respective first and second identification codes. The method further comprises accessing a database to read first information mapped to the first identification code, and selecting, based on the first information, an identity of a first support content item from among identities of a plurality of support content items. The method further comprises generating and sending a third message to a server configured to implement an automated support system comprising the first support content item, where the third message comprises the identity of the first support content item.

Growing community of inventors

Cedar Park, TX, United States of America

Christopher J Guethle