Amazon Technologies, Inc.

Microsoft Technology Licensing, LLC

Christopher Geiger Parker

Gregory Michael Hart

Christo Frank Devaraj

Eric Fleischman

Sumedha Arvind Kshirsagar

Oludare Victor Obasanjo

Venkatesh Kancharla

Aparna Nandyal

James Alexander Stanton

Aaron Takayanagi Barnet

Arun Rajendran

Stephen R Gordon

Terry Lentz, Jr

Vinaya Nadig

Sarah Faulkner

Keiji Kanazawa

Someshwaran Elangovan

John M VanderKolk

Mugunthan Govindaraju

Ninad Anil Parkhi

Michael Richard Baglole

Piyush Bhargava

Ilana Rozanes

Eric Wei Hoong Ow

Tina Sonal Patel

Vidya Narasimhan

Sulman Riaz

Rajagopalan Ranganathan

Hariharan Srinivasan

Systems and methods for sender profile and/or recipient profile disambiguation and/or confirmation are disclosed. In instances where a sender profile is not indicated by a user sending a communication from a communal device, heuristic data may be utilized to infer the sender profile. Similar heuristic data may also be used when selection of the sender profile is associated with a low confidence level. Heuristic data may also be used to infer the recipient profile when the user does not indicate the recipient profile or when selection of the recipient profile is associated with a low confidence. Various confirmations may result from the sender and recipient profile disambiguation.

Sender and recipient disambiguation

This disclosure relates to answer prediction in a speech processing system. The system may disambiguate entities spoken or implied in a request to initiate an action with respect to a target user. To initiate the action, the system may determine one or more parameters; for example, the target (e.g., a contact/recipient), a source (e.g., a caller/requesting user), and a network (voice over internet protocol (VOIP), cellular, video chat, etc.). Due to the privacy implications of initiating actions involving data transfers between parties, the system may apply a high threshold for a confidence associated with each parameter. Rather than ask multiple follow-up questions, which may frustrate the requesting user, the system may attempt to disambiguate or determine a parameter, and skip a question regarding the parameter if it can predict an answer with high confidence. The system can improve the customer experience while maintaining security for actions involving, for example, communications.

Answer prediction in a speech processing system

Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.

Contact resolution for communications systems

Using a method of operating a system that includes remote servers, and at least one electronic device, a user verbally instructs the electronic device to activate a function. The system uses the remote servers and other parts of the system to determine that the function is not currently enabled and requires a user-acknowledgment to terms of use before the function is enabled. The system provides information on the terms of use and solicits a user-acknowledgment to the terms of use. The user provides a verbal acknowledgment of the terms of use and the verbal acknowledgment is received and stored in a persistent data store.

Functional prerequisites and acknowledgments

Messaging account disambiguation

One or more techniques and/or systems are disclosed for sharing a connection to a remote-based application running on a server. A plurality of client-side browser instantiations can be associated with the remote-based application, such as by running instantiations of the remote application locally on respective client machines. The client-side browser instantiations are able to write to and read from a local global storage regarding the remote-based application, and are notified of a state change to the local global storage, without polling. A first browser instantiation registers as a primary instantiation with the local global storage, and connects to the server for the remote-based application. One or more second browser instantiations registered with the local global storage, along with the primary browser instantiation, can send and receive updates for the remote-based application through the primary browser instantiation, utilizing state change notifications.

Remote application connection sharing

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Seattle, WA, United States of America

Christopher Geiger Parker