Lucent Technologies Inc.

Christopher F Robbins

Eugene Gerber

Ted Moulos

Donald Robert Ziemann

Thomas J Lindsay

Mark Thomas Miller

Mark Richard Blair

A system for electronic correction and notification of discrepancies relating to automatic location identification information in a telephone environment comprising an initiating means for an operator to engage the system; a correction entry means for entering corrected information; and a dissemination means for disseminating the corrected information to recipients. The initiating means is connected with the telephone environment at an operator location having access to stored location identification information. The correction entry means is connected with the initiating means and includes an information entry means. The correction entry means responds to an initiation signal from the initiation means to receive correction information from the information entry means. The correction information is applied to update the stored location information at the operator location. The dissemination means is connected with the correction entry means, receives the correction information and disseminates the correction information to recipients. The method includes the steps of (a) receiving a call from a telephone user; (b) providing stored location identification information pertinent to the user using a computing device as displayed identification information; (c) an operator conferring with the user to verify accuracy of the displayed identification information; (d) if discrepancies are identified in the displayed identification information, the operator engaging a correction entry display with the computing device; (e) the operator entering correcting information in the correction entry display; (f) correcting the discrepancies using the correcting information; and (g) disseminating notice of the correcting to recipients.

System and method for automatic location identification discrepancy notification

Emergency service calls, such as 911 calls, are routed to specially trained operators at public service answering points (PSAPs). A PSAP switch, a special focus private branch exchange (PBX), is provided for interconnecting incoming PSAP calls to a PSAP position staffed by a PSAP operator. The PSAP position comprises a telephone facility for talking to the caller, and a PC for accessing and displaying data about the caller, i.e., the caller's address, and any special characteristics such as a caller's disability, etc. An ISDN, (Inte-grated Services Digital Network), line connects a tandem access switch used for routing PSAP calls with the PSAP switch. The ISDN facility is used for conveying information about the caller for display at the PC of the answering PSAP position. Advantageously, this arrangement provides an integrated system for communicating both the voice of the caller, and the data describing the caller to a PSAP operator. In order to use the ISDN facility for receiving the information about the caller, a multi-point capability of the ISDN facility is used to permit a PC to access the D-channel of the ISDN facility. Advantageously, no separate data facility is required for this purpose.

Arrangement for communicating between public safety answering points and

Emergency service calls, such as 911 calls, are routed to specially trained operators at public service answering points (PSAPs). A PSAP switch, a special focus private branch exchange (PBX), is provided for interconnecting incoming PSAP calls to a PSAP position staffed by a PSAP operator. The PSAP position comprises a telephone facility for talking to the caller, and a PC for accessing and displaying data about the caller, i.e., the caller's address, and any special characteristics such as a caller's disability, etc. An ISDN, (Integrated Services Digital Network), line connects a tandem access switch used for routing PSAP calls with the PSAP switch. The ISDN facility is used for conveying information about the caller for display at the PC of the answering PSAP position. Advantageously, this arrangement provides an integrated system for communicating both the voice of the caller, and the data describing the caller to a PSAP operator.

Growing community of inventors

Glen Ellyn, IL, United States of America

Christopher F Robbins