Asapp, Inc.

Clarifai, Inc.

Christopher David Fox

Joseph Ellsworth Hackman

Tao Lei

Matthew Donald Zeiler

Daniel Kantor

Satchuthananthavale Rasiah Kuhan Branavan

Kelsey Taylor Ball

Cassidy Williams

Jonathan David Weese

Ryan F Compton

Frederick William Poe Heckel

Kilian Quirin Weinberger

David Joshua Eigen

Marshall Jones

Clemens Georg Benedict Rosenbaum

William Abraham Wolf

Melanie Sclar

Mitchell Steven Morgan

Priya Sawant

Adrien Brochard

A message may be suggested to a user participating in a conversation using one or more neural networks where the suggested message is adapted to the preferences or communication style of the user. The suggested message may be adapted to the user with a user embedding vector that represents the preferences or communication style of the user in a vector space. To suggest a message to the user, a conversation feature vector may be computed by processing the text of the conversation with a neural network. A context score may be computed for one or more designated messages, where the context score is computed by processing the user embedding vector, the conversation feature vector, and a designated message feature vector with a neural network. A designated message may be selected as a suggested message for the user using the context scores. The suggestion may then be presented to the user.

Customized message suggestion with user embedding vectors

In some embodiments, a service platform that facilitates artificial intelligence model and data collection and collection may be provided. Input/output information derived from machine learning models may be obtained via the service platform. The input/output information may indicate (i) first items provided as input to at least one model of the machine learning models, (ii) first prediction outputs derived from the at least one model's processing of the first items, (iii) second items provided as input to at least another model of the machine learning models, (iv) second prediction outputs derived from the at least one other model's processing of the second items, and (v) other inputs and outputs. The input/output information may be provided via the service platform to update a first machine learning model. The first machine learning model may be updated based on the input/output information being provided as input to the first machine learning model.

Artificial intelligence model and data collection/development platform

A message suggestion service may use clusters of pre-approved messages to improve the quality of messages suggested to users. During a conversation, messages of the conversation may be processed with a neural network to compute a conversation encoding vector. The neural network may also be used to compute pre-approved message encoding vectors of the pre-approved messages. Distances between the conversation encoding vector and the pre-approved message encoding vectors may be used to select one or more clusters. Distances between the conversation encoding vector and the pre-approved message encoding vectors may then be used to select one or more pre-approved messages from the selected clusters. The selected pre-approved messages may then be presented as suggested messages to a user.

Processing clusters with mathematical models for message suggestion

A company may implement automated workflows for convenience of users or to reduce support costs. For example, allowing a user to change an address using an automated workflow may be faster or less expensive than with a human agent. In some instances, a first communications session may be started between a first user and a second user. During the first communications session, one or more communications may be processed to select an intent of the first user and a value of an information item communicated by the first user. An automated workflow may be selected to continue assisting the first user, and the first user may be transferred to a second communications session with the automated workflow. The automated workflow may be initialized with the value of the information item that was provided during the first communications session so that the first user does not need to repeat information.

Natural language processing for information extraction

In some embodiments, user-selectable/connectable model representations may be provided via a user interface to facilitate artificial intelligence development. The model representations may comprises first and second machine learning model (ML) representations corresponding to first and second ML models, and non-ML model representations corresponding to non-ML models. Based on user input indicating selection of the first and second ML model representations and a non-ML model representation corresponding to a non-ML model, at least a portion of a software application may be generated such that the software application comprises (i) an instance of the first ML model, an instance of the second ML model, and an instance of the non-ML model and (ii) an input/output data path between the instance of the first ML model and at least one other instance, the at least one other instance comprising the instance of the second ML model or the instance of the non-ML model.

Artificial intelligence development via user-selectable/connectable model representations

A company may implement automated workflows for convenience of users or to reduce support costs. For example, allowing a user to change an address using an automated workflow may be faster or less expensive than with a human agent. Companies may provide support over different types of communications channels with different capabilities, such as voice channels and text channels. Instead of implementing different workflows for different channels, a company may separate aspects of the workflow that are common to different channels from aspects of the workflow that are different for different channels. For example, a workflow may be implemented to determine an action in response to a received communication where the action may be used with multiple channels. The action may then be used to select an action implementation that is specific to a channel.

Automated communications over multiple channels

Initialization of automated workflows

A message may be suggested to a user participating in a conversation using one or more neural networks where the suggested message is adapted to the preferences or communication style of the user. The suggested message may be adapted to the user with a user embedding vector that represents the preferences or communication style of the user in a vector space. To suggest a message to the user, a conversation feature vector may be computed by processing the text the conversation with a neural network. A context score may be computed for one or more designated messages, where the context score is computed by processing the user embedding vector, the conversation feature vector, and a designated message feature vector with a neural network. A designated message may be selected as a suggested message for the user using the context scores. The suggestion may then presented to the user.

Machine learning models may be used during a communications session to process natural language communications and perform actions relating to the communications session. For example, a machine learning model may be used to provide an automated response to a user, to suggest a completion of text being entered by a user, or to provide information about a relevant resource. Machine learning models may rely on machine learning model data that is updated during a communications session as communications are processed by the machine learning model. To improve the performance of a machine learning model when a user leaves a first communications session and enters a second communications session, the machine learning model data may be stored during a first communications session and then retrieved during the second communications session to initialize a machine learning model for the second communications session.

Maintaining machine language model state across communications channels

In certain embodiments, content items may be obtained, where each of the content items may include multiple data types. Machine learning models may be caused to be trained based on the content items to map data in a vector space by providing at least a first portion of each of the content items as input to at least one of the machine learning models and providing at least a second portion of each of the content items as input to at least another one of the machine learning models. A search request for results may be obtained, where the search request includes search parameters. One or more locations within the vector space may be predicted (e.g., by one or more of the machine learning models) based on the search parameters. Information (indicating content items mapped to or proximate the predicted locations) may be provided as a request response.

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New York, NY, United States of America

Christopher David Fox