Xerox Corporation

Christopher Dale Iburg

Charles Robert Carlson

Shanti Villarreal

Brent Rodney Jones

James D Rise

Sara Kleiman

James Patrick VanWinkle

Peter Charles Rapley

James Edward Tiano

Brent Stuart Deuth

James Patrick VanWinckle

Thomas Mark James

Methods and systems are presented for managing prepaid usage of document processing devices, in which an account manager system () automatically purchases prepaid account credits for customer accounts and applies print units to document processing devices registered to customer accounts periodically and according to preset top off thresholds () subject to predefined limits (), and in which customer computer agents () allow just in time printing using devices with job-based application of print units to selected devices.

Methods and system for managing credit card usage in pre-paid printing system accounts

Account manager systems and methods are disclosed for managing consumable return refund programs for repaid document processing devices, in which automated or semiautomatic refunds are provided by adding account credits to prepaid customer accounts and/or by directly applying print units to specific document processing devices for customers who return spent consumable products.

System and method for managing consumable return refund processing

Systems and methods are presented for generating consumable orders for document processing devices and for verifying approved source consumable usage in document processing devices, in which a customer computer receives electronic reports from the devices and from these ascertains whether particular devices will need replacement consumables and also whether non-program consumable products are being used in particular devices. If a replacement will be required, the customer computer presents a proposed order to the customer via prompting content customizable by a reseller. The customer can then accept, modify, or reject the proposed order, and any accepted or modified order is forwarded to an account manager system for automatic placement for consumable shipment from a manufacturer or distributor. If the device has a non-program consumable installed, the customer computer notifies the account manager system and may warn the customer that continued usage may void one or more warranty extensions or other program incentive.

Methods and system for consumable order creation

Growing community of inventors

Government Camp, OR, United States of America

Christopher Dale Iburg