Accenture Global Solutions Limited

Christopher Cole

Chung-Sheng Li

Guanglei Xiong

Madhura Shivaram

Emmanuel Munguia Tapia

Chinnappa Guggilla

Colin Connors

Suraj Govind Jadhav

Mohammad Jawad Ghorbani

Kayhan Moharreri

Sumeet Sawarkar

Kyle Patrick Johnson

Saurabh Mahadik

Naveen Bansal

Karthik Meenakshisundaram

Nagendra Kumar M R

Praveen Maniyan

Sachin Aul

Sudhanshu A Dwivedi

Ankit Pandey

Hariram Krishnamurth

Karthik Lakshminarayanan

Michael Dekshenieks

Examples of job allocation are described hereon. In an example, a job for allocation may be received. The job may be analyzed to obtain information pertaining to the job. The information may comprise at least one of a domain of the job and a priority level of the job. Further, performance of resources may be determined to provide resource information. The resource information may be determined using a supervised learning model comprising a job vector for each job type and a resource vector corresponding to each resource. The resource information may include a list of resources with at least one of a corresponding probability of each resource completing the job and a performance score of each resource. Based on the job information and the resource information, the resource may be recommended for the job using an expertise-estimation modeling technique and the job may be assigned to the recommended resource, accordingly.

Job allocation

A curator captures input data corresponding to service tasks from an external source. Further, a browser extension collects intermediate service delivery data for the service tasks from the external source. Subsequently, a learner stores the input data and the intermediate service delivery data as training data. Then, a receiver receives a service request from a client. The service request is indicative of a service task to be performed and information associated with the service task. Further, an advisor processes the service request to generate an intermediate service response. Thereafter, the advisor determines a confidence level associated with the intermediate service response and ascertains whether the confidence level associated with service response is below pre-determined threshold level. If the confidence level is below a pre-determined threshold level, the advisor automatically generates a final service response corresponding to service request based on training data.

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Christopher Cole