Atlassian Corporation Pty Ltd.

Atlassian Us, Inc.

Atlassian Inc.

Christopher Charles Mann

Jose Ignacio Romagnoli

Akhil Ojha

Jascha-Alexander Stephan Zittel

Jacob Bass

Rohan Fleming

Banu Prakash Jaya Rama Reddy

Julian Green

Kimmi Rawsthorne

Bradley Jay Schoone

Daniel Brockwell

Duy Nguyen

Jason Thai

Liron Deutsch

Shiveen Pandita

Amaresh Ray

Iris Zhang

Michael Cooper

Gerry Tan

Daniel Kostrzynski

Emma Young

Dmitry Gonchar

Benjamin Wong

Described herein is a computer implemented method comprising: receiving, at an information technology service management (ITSM) system, a Practice Action request, the Practice Action request referencing a Practice, the Practice providing one or more selectively enablable Capabilities to a project created in the ITSM system; the ITSM system querying an issues database associated with the project; the ITSM system receiving a result set of candidate issues in response to the query; and the ITSM system modifying one or more of the candidate requests using the referenced Practice.

Methods and systems for service request management

Methods for displaying improved user interfaces are disclosed. The method includes receiving a user interface request to display a user interface of an issue tracking system from a user device. The user interface displays a plurality of objects and the user interface request includes a user identifier of a user of the user device and a user identifier of the requested user interface. The method further includes determining a time since the user last viewed the user interface, retrieving object data for the requested user interface based on the user interface identifier, retrieving activity data for the requested user interface based on the time since the user last viewed the user interface, and communicating the object data and activity data to the user device for displaying on the user device, the user device displaying the object data and displaying one or more activity indicators based on the received activity data.

Displaying queue information in a graphical user interface of an issue tracking system

Described herein is a computer implemented method. The method comprises receiving, from a user device, a selected workflow message identifying a selected workflow; accessing the selected workflow from a workflow data store; evaluating, using runtime context information received from the user device, one or more secondary triggers associated with the selected workflow to determine an applicable branch of the selected triggered workflow; communicating, to the user device, branch information in respect of the applicable branch, the branch information including information in respect of one or more operations that would be performed if the selected workflow was executed.

Issue tracking systems and methods

Computer-implemented methods and systems for integrating computer applications are disclosed. One method includes querying a primary computer application for current state of a newly created object; receiving the current state of the object, and generating object data for a secondary computer application based on the current state of the object. The method further includes communicating an object creation request to a secondary computer application, the object creation request including the generated object data, receiving a secondary computer application object identifier from the secondary computer application upon creation of the object at the secondary computer application, and communicating the secondary computer application object identifier to the primary computer application for storing in a record of the object created at the primary computer application.

Systems and methods for integrating computer applications

Described herein is a computer-implemented method. The method comprises receiving an operation notification in respect of a gated operation from a change requesting system, determining an issue type associated with the gated operation, and creating an issue of the determined issue type. The method further comprises determining that the issue has transitioned state from a pending workflow state to a particular operation resolution workflow state and, in response, generating an operation resolution message which is communicated to the change requesting system.

Methods, apparatuses, or computer program products provide for generating a predictive causal probability score data object. A complex federated service network may be monitored to identify a service incident data object associated with a service incident. A predictive causal machine learning model may generate a predictive causal probability score data object based at least in part on a service incident time associated with the service incident data object. The predictive causal probability score data object may be output.

Apparatuses, methods, and computer program products for predictive determinations of causal change identification for service incidents

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Sydney, Australia

Christopher Charles Mann