Microsoft Technology Licensing, LLC

Christopher Andrew Boyd

Michael Thomas McLean

Boaz Lev

Eric McQuaid Zenz

Pradeep Ganapathyraj

Neil Evan Lydick

Robert Kennedy Murugan

Andrei Razvan Popov

Chythanya Vootkuri Krishna

Biatrice M Ambrosa

Alexandru Savescu

Michael James Christensen

Kadambari Sinha

A remote monitoring and management (RMM) system is configured to receive a stream of events generated in response to interactions of users from multiple tenants with one or more applications and store the events in a database. A plurality of different insight types is defined for one or more event types for the events. Insights of the different insight types are generated based on the events in the database, the event types of the events, and numbers of events of the event types. The insights are ranked using an artificial intelligence (AI) model trained to generate a predicted success score for each of the insights. A predetermined number of top insights are selected based on the ranking of the insights and aggregated into a feed. The feed is to at least one computing device associated with the RMM system.

Multi-tenant feed and insights platform

Retrieving stored data using a web service is provided. An access request from a user account may be received at a web service via a proxy. The web service may decode information received in the access request. The web service may then authorize the user account utilizing the decoded information. The web service may then determine a request type based on the access request. The web service may then send a response based on the determined request type, which is based on data retrieved from a data store.

Retrieving stored data using a web service

Structured and unstructured project information is collected, analyzed, and consolidated by a project service. On-demand or periodically, the project service consolidates the unstructured project information and the structured project information to present to an end user as aggregate information. The aggregate information may be formatted based on user criteria.

Providing consolidated project information service

Systems and methods for synchronizing task data between a mailbox server of an email system and a project server of a project management system include a project that is published on the project management system, task data for the project is sent from the project server to the mailbox server. The task data includes the attributes of the project tasks and resources assigned to the project tasks. When the mailbox server receives the task data, the mailbox server creates a task on the mailbox server for each task for which the task doesn't already exist on the mailbox server. The mailbox server inserts each created task into the mailbox of the assignee for the task. The assignee can view the task attributes and update task status using a client that accesses the mailbox server.

Synchronizing tasks between servers

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Christopher Andrew Boyd