International Business Machines Corporation

Airbnb, Inc.

Christopher A Maul

Pralhad M Khatri

Brad Byer Topol

ChunHui Yang Higgins

William Patrick Higgins

Richard A Gebhardt

Howard Sherman Krovetz

Deanna M Shaw

Jerry Alan Dancy

Geoffrey D Lubold

Sahdev P Zala

Asima Silva

Cesar Augusto Wong

Olusegun Adekile

A method for identifying a user of a website as a potential customer and presenting the potential customer with enhanced website content includes: identifying that a user has landed on the website; identifying a user traffic-source; determining if the identified traffic-source matches a traffic-source in a list of customer-based reference traffic-sources; identifying a specific user behavior pattern on the website; determining if the identified specific user behavior pattern matches a behavior pattern from a list of customer-based reference behavior patterns; identifying the user as a potential customer if the identified traffic-source matches a traffic-source in a list of reference traffic sources and the identified specific user behavior pattern matches a behavior pattern from a list of reference behavior patterns; and displaying enhanced content tailored to the potential customer based upon the specific user behavior pattern or excluding display of enhanced content to the user if not a potential customer.

System and method for identifying true customer on website and providing enhanced website experience

A method for selecting a virtual machine (VM) for problem determination utilizes a policy-based process for receiving an authorized program analysis report (APAR) containing problem type, a client information handling system (IHS) environment, a configuration, and a program version. The method determines automatically that the problem according to a provisioning policy is a candidate for provisioning a VM for analyzing the problem and searches a provisioning database for an existing VM for a system environment and configuration according to a closeness criteria. The method applies required updates to the provisioned VM, and utilizes the provisioned VM with the required updates for problem analysis. The method also may automatically create a new baseline image in the database according to expected value policy criteria that exceeds predetermined criteria.

Provisioning virtual environments based on policies for troubleshooting purposes

A method, system or computer usable program product for managing virtual disk snapshots including utilizing a processor to create multiple disk containers containing multiple snapshots on a host machine persistent memory, and combining the multiple snapshots on a guest operating system to produce a final snapshot utilized by the guest OS as a virtual disk.

Managing virtual hard disk snapshots

According to one aspect of the present disclosure a method and technique for allocating virtualization-based resources for resolving a problem report associated with a computing environment is disclosed. The method includes: receiving a problem report associated with a computing environment; determining a resource template from the problem report corresponding to the computing environment; determining whether a virtual machine is available from a virtualization-based resource pool based on the resource template; and responsive to determining that a virtual machine is available from the virtualization-based resource pool based on the resource template, utilizing the virtual machine for the problem report.

Virtualization-based environments for problem resolution

Information handling device locally reproducing received defects by selecting an appropriate virtual machine image

The disclosed dynamic image composition method employs fenced applications. The method employs an information handling system (IHS) that may use an application fencing tool to generate a fenced application. The method may use the fenced imaging tool to dynamically modify images with fenced applications, statically modify images with fenced applications and/or generate images with fenced applications.

Dynamic image composition method employing fenced applications

The disclosed dynamic image composition system employing fenced applications includes an information handling system (IHS) that may employ an application fencing tool to generate a fenced application. The IHS may also employ a fenced imaging tool to dynamically modify images with fenced applications, statically modify images with fenced applications and/or generate images with fenced applications.

Growing community of inventors

Wake Forest, NC, United States of America

Christopher A Maul