Bank of America Corporation

Christine Lee Fitzgerald

Matthew Brian Wohl

Victoria Lynn Dravneek

John Allen Sellers

Allison Mensing Corbett

James P Kirkman

Richard M Korzenko

Brian J Kehner

James P Massman

Mazen Ghurani

Jill A Calabrese Bain

Sean Hart

Kristine Lynn Sykes Spadaccia

Rudolph A Serrao

Tricia A Ciavolella

Robert F Arimenta, Jr

Timothy Albert Paul

Embodiments of the invention are directed to a central communication hub, structured for integrating a plurality of electronic communication channels associated with the user, such that the user can utilize disparate electronic communication channels via a central user application. The communications hub is structured for identifying, retrieving and processing electronic communications associated with the user, as well as, automatically initiating actions associated with the communications. The communications hub is also structured for proactively transmitting alerts associated with the electronic communications. The central communication hub also comprises a system for centralized management of records, structured for secure and convenient storage, sharing and retrieval of user records. This can include intelligent automated management of user records.

System for configuration and intelligent transmission of electronic communications and integrated resource processing

A system for communication channel integration is provided. The system comprising: a memory device with computer-readable program code stored thereon; a communication device connected to a network; and at least one processing device, wherein the at least one processing device is configured to execute the computer-readable program code to: generate a user data collection comprising one or more accounts and interactions associated with a first user, wherein the user data collection is accessible by the first user over a first communication channel; monitor the user data collection; based on monitoring the user data collection and user interactions, determine an actionable event associated with the first user; identify a second communication channel associated with a second user and associated with the actionable event; and in response to determining the actionable event, automatically integrate the second communication channel into the first communication channel thereby creating a merged communication channel.

Centralized communication interface for channel integration and interaction expansion

A system, computer program product, and computer-implemented method for communication channel integration are provided. The system is configured to generate a user profile comprising one or more accounts and interactions associated with a user, wherein the user profile is accessible by the user over a first communication channel in an interface of a user application; monitor the user profile; based on monitoring the user profile and user interactions, determine an actionable event associated with the user; identify a second communication channel associated with the actionable event; and in response to determining the actionable event and identifying the second communication channel, automatically integrate the second communication channel into the first communication channel thereby creating a merged communication channel in the interface of the user application.

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Boston, MA, United States of America

Christine Lee Fitzgerald