Hewlett-packard Development Company, L.P.

Hewlett Packard Enterprise Development LP

Christian Schaefer

Bernd Gutjahr

Klaus Baumecker

Martin Bosler

A first future time occurs sooner than a second future time. The first future time indicates when the first and second future times are to be evaluated. The second future time provides a boundary between schedules occurring sooner and schedules occurring later. A schedule is generated and added to a database stored in a non-volatile storage. The schedule is for executing, in relation to an incident, an incident-handling action corresponding to a condition matching the incident. The schedule has an execution time at which to execute the incident-handling action in relation to the incident. Where the execution time is sooner than the second future time, the schedule is added to a queue stored in a volatile memory. Upon a current time equaling the execution time, the schedule is removed from the queue and correspondingly executing the incident-handling action in relation to the incident.

Incident handling

Hotspot identification can include receiving data indicating a plurality of reported events each associated with a respective number of configuration items (CIs) of a plurality of CIs and receiving data indicating a topological dependency of each of the plurality of CIs. Hotspot identification can include assigning a weight to each of the respective number of CIs, assigning a weight to CIs of the plurality of CIs having a topological dependency from the respective number of CIs, and identifying the hotspot having a weight assigned thereto that satisfies a hotspot weight threshold.

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Munich, Georgia

Christian Schaefer