Bank of America Corporation

Christian S Kitchell

Alicia C Jones-McFadden

Ramakrishna R Yannam

Matthew Hsieh

Priyank R Shah

Sushil Golani

Caitlin Chrisman Bullock

Maruthi Z Shanmugam

Kevin Cole

Dariane Katinka Hunt

Shahram Khosraviani

Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.

Multi-channel cognitive resource platform

Growing community of inventors

New York, NY, United States of America

Christian S Kitchell