Ncr Voyix Corporation

Ncr Corporation

Christian Lee McDaniel

Brent Vance Zucker

Stefan Bjelcevic

Shaundell D Thompson

Kendall Marie Rose

Jodessiah Sumpter

Georgiy Pyantkovs'ky

Justin Paul

A natural-language voice chatbot engages a consumer in a voice dialogue. The chatbot is customized for engaging the specific consumer based on features and characteristics of that specific consumer's speech and a lexicon associated with terms, words, and commands for item ordering. The consumer can perform voice queries for specific items and/or specific establishments for placing a pre-staged order with the chatbot. Once the consumer selects options with a specific establishment, a pre-staged order is provided to the corresponding establishment on behalf of the user. Location data for a consumer-operated device is monitored and when it is determined that the consumer will arrive at the establishment within a time period required by the establishment to prepare the pre-staged order, a message is sent to the establishment to begin preparing the pre-staged order.

Voice-based menu personalization

Multiple images of multiple items are captured of a transaction area during a checkout. The Red-Green-Blue (RGB) data associated with each item image patch is collected across the images and provided as input by a Machine-Learning Model (MLM), which returns an item code for the item. When the given MLM is unable to satisfactorily predict an item code for a given set of image patches, the patches associated with the images are presented to an operator of a checkout and the operator is asked to scan an item barcode for that item. The patches are labeled within the images with the item code and additional images of the item are captured and labeled with the item code when the barcode is scanned by the operator. The labeled images are used in a subsequent training session with the MLM to improve its item recognition accuracy for the item.

Incremental training of a machine-learning model (MLM) for multiview item recognition

Multiple images of a designated area are taken. The designated area comprises multiple items that are to be identified from the images. Depth information and Red, Green, Blue (RGB) data from each image is processed to create a point cloud for each image of the designated area. The point clouds are patched together or synchronized into a single point cloud for the designated area. Known background pixels associated with backgrounds for each image are removed from the single point cloud. The depth information and RGB data for the single point cloud is clustered together and bounding boxes are placed around each item in the single point cloud. At least the RGB data for each bounding box is provided to a machine-learning model (MLM) and the MLM returns an item code for the corresponding item. The item codes are fed to a transaction manager for a transaction associated with a customer.

Multi-item product recognition for checkouts

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Atlanta, GA, United States of America

Christian Lee McDaniel