Twilio Inc.

Christer Jan Erik Fahlgren

Robert C Hagemann, Iii

Peter Shafton

Thomas Schiavone

Madeleine Genevieve Muscari

Jeremy Andrew McEntire

Alexander Philip Lowe

Erik A Jansson

Humberto Reyes

Evan Kyle Fossier

Jingming Niu

John Robert Wolthuis

Umair Akeel

Krishnaprasad Gutta

A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

System and method for queuing a communication session

A method and system provide for receiving the first request to generate a pipeline flow, identifying a user account based on the first request, associating the pipeline flow with the user account, receiving a second request to process an action associated with the user account, and processing the action including applying the pipeline flow to select the component configuration based on the parameter.

Pipeline flow management for calls

Methods, systems, and computer programs are presented for lowering network latency for cloud-based services. Service-delivery edge locations allow customers to improve communication-providers public and private network connectivity for improved performance. One method includes operations for performing, by an edge server, a handshake to establish a communication session between a client and a main server, and for exchanging data between the client and the main server via the edge server. The handshake includes exchanging, by the edge server, communication initiation messages with the client, and validating, by the edge server, authentication credentials for the communication session based on the communication initiation messages. The exchanging data comprises forwarding, by the edge server, data requests from the client to the main server through a private connection between the edge server and the main server, and forwarding, by the edge server, data responses from the main server to the client through the private connection.

Edge communication locations

Disclosed are systems, methods, and non-transitory computer-readable media for standard compliant collection of sensitive data during a communication session. A standard compliant data collection system is used to provide the standard compliant collection of sensitive data. For example, in response to receiving an indication that a user is to provide sensitive data during an active communication session between the user and an agent, a standard compliant data collection mode is invoked. As a result, communication within the active communication session is routed between the user and the standard compliant data collection system via a secure connection, during which sensitive data is collected in a standard compliant manner. Once collection of the user's sensitive data has been completed, the standard compliant data collection mode is ended, and communication within the active communication session is routed between the user and the agent.

Standard compliant data collection during a communication session

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San Francisco, CA, United States of America

Christer Jan Erik Fahlgren