Deutschetelekom Ag

Christel Mueller

Marian Trinkel

Fred Runge

Thomas Ziem

Jin Liu

Romeo Peter Wetzel

Heiko-Armin Schōnebeck

Frank Niedermueller

Frank Daussmann

Hardy Parus

Franz Steimer

Thomas Ziern

Heiko Armin Schoenebeck

Lutz Brademann

Jakob Ph Hoepelman

Carsten Weinman

Dietmar Drees

Thomas Mundin

A method and system for processing messages within the framework of an integrated message system. Recipients of messages in an integrated messaging system are provided with an authentic impression of the received message. In a first step, a message received within the framework of an integrated messaging system is automatically translated. Language detection and dictation system is provided. The message contents of the incoming message as well as its segments and parameters are simultaneously utilized to generate additional information regarding the sender and the information, which is suitable to give the recipient an impression of the received message in the most authentic form possible.

Method and system for processing messages within the framework of an integrated message system

A method for communication over a telecommunications network includes selecting a public telecommunication station located in the vicinity of a mobile telephone. The public telecommunication station is used by the mobile telephone as an access point to the telecommunications network.

Communication method

A method for operating a database containing personal information includes checking the content of a message sent via a telecommunication network for the presence of personal information. If personal information is found, then the personal information is extracted from the message, the extracted information is associated with at least one person, and the extracted information is stored in a database.

Method for operating a database

A method and a system for person/speaker verification via different communications systems. The system may include a control logic (SL) having access to a voice-controlled dialog system (DS) having verification dialogs stored for querying, a biometrics customer profile (BK), in which the personal biometric data of customers are stored and a provider database (PD), which contains information regarding protected database areas and services in conjunction with the biometric methods authorized for verification. The method for person/speaker verification is designed to ascertain, transmit, analyze and evaluate via telecommunications systems the different personal biometric data that are suitable to establish unequivocally the access authorization of a customer.

Method and system for person/speaker verification via communications systems

A method for the voice-operated identification of the user of a telecommunications line in a telecommunications network is provided in the course of a dialog with a voice-operated dialog system. Utterances spoken by a caller from a group of callers limited to one telecommunications line are used during a human-to-human and/or human-to-machine dialog to apply a reference pattern for the caller. For each reference pattern, a user identifier is stored which is activated once the caller is identified, and, together with the CLI and/or ANI identifier of the telecommunications line, are made available to a server having a voice-controlled dialog system. On the basis of the CLI, including the user identifier, data previously stored for this user are ascertained by the system and made available for the dialog interface with the customer.

Method for the voice-operated identification of the user of a telecommunications line in a telecommunications network in the course of a dialog with a voice-operated dialog system

A telecommunications network includes a plurality of subscriber stations, a plurality of network elements and a voice recognition module. The voice recognition module is associated with a network element and is configured to recognize at least one biometric voice parameter.

Control of access for telephone service providers using voice recognition

In a method for operating a global, virtual a call center having operators working all over the world, in response to a call from a customer, data suitable for identifying the customer and allocating him or her to a customer group are collected and stored. These data are compared using a search routine to stored data of the operators logged on for the call center. As a result, the customer is automatically connected by the call center server to the web browser of the workstation system of the operator selected for the customer, at the same time all of the data collected for the customer being displayed on the web browser window of the operator's monitor. For international call centers, in particular, the method improves communication between the customer and the operator.

Method for operating a global, virtual call center

A method provides customer with simple and flexible dialog control and faster access to the desired information. In response to a customer call, a control program for dialog control created with the aid of a graphical editor as a flow chart is started, once access authorization is checked. All of the computer-supported telephony (CTI) information input modules and information output modules provided within the framework of the dialog control service in question, which are subject to continuous monitoring, are simultaneously made available in parallel to the customer via a control module for controlling the resources. The customer can actively intervene in the dialog already during the welcome via the information input modules allocated to him. The dialog commences again at the place designated by the customer. The method is suitable for at least information, news and connection services which are based on very significant parallelism and which are configured for mass telephony.

Method for dialog control of voice-operated information and call information services incorporating computer-supported telephony

One variant from a large number of possible services and/or service combinations is made available to the customer via a dialogue of human-machine interaction: a variant which the customer needs to solve his/her problem or to comply with his/her service request. In the process, it is checked whether the customer has access to the terminal configuration required for this variant and verified that the customer's terminal configuration supports the service and/or service combination concerned. For the customer's access to the calling card service, cards of completely different types, personal phone card, prepaid card, &ldquo;call home&rdquo; card, etc., are admitted. The type of calling card defines the customer's access authorization to the various possible services and/or service combinations, as well as the manner of billing those services. The present invention is suited for increasing the degree of automation of the services offered by calling card providers.

Growing community of inventors

Schulzendorf, Germany

Christel Mueller