Verizon Patent and Licensing Inc.

Chris L White

Evan Pedersen

Edmund G Dombrowski

Eric S Derose

David J Vohsman

Eric DeRose

Duane B Whitsett

Karen Monk

Mark Weissler

A device receives multiple identifiers associated with a customer of a network, receives multiple products associated with the customer and provided by the network, groups the multiple identifiers into a single customer identifier, and associates the single customer identifier with the multiple products.

Dashboard interface group identifier

A device displays multiple products associated with a customer of a network and provided by the network, receives a customer selection of a filtering mechanism, and one of increases or reduces a display of the multiple products based on the customer selection of the filtering mechanism and based on device types associated with the multiple products.

Dashboard map filtering and clutter/declutter algorithm

An approach is provided for online trouble ticket servicing. As part of a workflow, one or more activities, which are associated with a trouble ticket corresponding to a service, are monitored, wherein the one or more activities are tracked by a workflow engine. Status information is repeatedly acquired for the one or more activities until a predetermined milestone is reached according to the workflow. The status information is stored for presentation to a subscriber of the service.

Method and system for providing enhanced trouble ticket status content

A device receives multiple products associated with a customer of a network and provided by the network, matches the multiple products with multiple maintenance events, and displays multiple visual indicators indicating status of the multiple maintenance events.

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Plano, TX, United States of America

Chris L White