Support.com, Inc.

Nowonder, Inc.

Chris Derossi

Konstantin Othmer

A system and method for automatically categorizing and characterizing data from a computer-based system is provided in which the data is classified based on information within the data in order to permit a user of the system to easily group similar incidents within software code based on various criteria and the contents of the data in the incident report. The system may also automatically attempt to recreate any incident indicated by the data. The system may also permit the user of the system to debug a software application whereby parameters that characterize an incident are correlated.

System and method for automatically categorizing and characterizing data derived from a computer-based system

A system and method for monitoring the operation of a plurality of computer-based systems connected to a server, each computer-based system having a microprocessor that executes one or more software applications is provided wherein a separate programmable nub gathers information about the computer-based system to generate black box data, the black box information is communicated over a communications link to a server upon the occurrence of a predetermined triggering event and the black box data is processed to generate data that is used to monitor the operation of the plurality of computer-based systems connected to the server. An apparatus residing on a computer-based system for remotely monitoring the computer-based system is also provided.

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San Jose, CA, United States of America

Chris Derossi