Microsoft Technology Licensing, LLC

Chowdhury Sucharit Barua

Lei Yu

Julio Estrada

Nagalinga Raju Samuthirapandi

Vasant Kumar Tiwari

Victor Boctor

Pretish Abraham

Raju Nagalinga S

Email has become commonplace as a means to communicate among parties non-synchronously by exchanging email messages. Some communications, however, may be more effective in real-time or in near real-time. For instance, service providers may offer a chat feature to accommodate real-time or near real-time help or service communications with customers. However, in this case, the user is likely required to enter credentials and/or context information to transition into a different communication type with the service provider. The present systems and methods provide a continuous conversation experience for the user whereby a message recipient of one message type (e.g., email, text, etc.) may continue a conversation in a different message type (e.g., a chat session, instant message, etc.) without manually providing message context for communicating via the second message type.

Chat-enabled messaging

A message is received, that represents an action to be performed in a service. The message includes a natural language portion and an endpoint to interact with. The natural language portion is parsed to identify the action and the endpoint is interacted with to perform the action.

Natural language service interaction through an inbox

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Redmond, WA, United States of America

Chowdhury Sucharit Barua