Apple Inc.

ChinShuo Chang

Gencer Cili

Ajoy K Singh

Sairam T Gutta

Manoj C Lingam

The described embodiments set forth techniques for diagnostic testing a wireless device configured for cellular wireless service. A test apparatus processes data logs obtained from the wireless device, categorizes observed cellular wireless functionality issues, and provides recommended actions for a service technician and/or a user to take. Exemplary cellular wireless issues include cellular wireless service connectivity, cellular voice call stability, and cellular eSIM profile installation and transfer failures. Recommended actions can include directing a user to contact a mobile network operator with particular observations, adjusting wireless device settings, repair of a wireless device component, updating wireless device software, or replacement of the wireless device.

Cellular voice and service diagnostic test system for wireless devices

A self-organizing device may include a recovery control module which may monitor different events from various different domains, for example from different layers of the software stack, associated with wireless communications of the device. Upon identifying a specific condition based on the monitored information, the device may execute a corresponding auto-recovery mechanism to mitigate adverse effects of the condition experienced by the device. Devices may provide monitored information to servers, e.g. to cloud servers, which may use expert systems to analyze the information collected from multiple devices, for example from globally dispersed devices, and may define mitigation action responses corresponding to specific scenarios or conditions that include device-specific considerations. The mitigating action responses may be deployed to the devices by the servers as expert system rules in the form of uncompiled code or hot patch code that the devices may later use to implement the necessary mitigation actions as warranted.

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San Jose, CA, United States of America

ChinShuo Chang